Unbelievable experience. Hotel staff was downright nasty. My friend's luggage did not arrive, but the hotel staff (including in the so- called "business center") refused to call the airline for her (she needed someone who spoke Russian). They also insisted they didn't have it for more than a full day AFTER it had been delivered. While some rooms may have... more

This is a great little hotel, inexpensive (by St Petersburg standards) with very friendly and helpful staff. While there I heard them speaking good English and French to guests. They were making all accommodations and handling difficult and sometimes even obnoxious guests with tact and a smile. The rooms are Spartan and not fancy, furniture is from IKEA, but you... more