The Good..... The front deak manager who was on the job for only a couple of weeks, tried his very best to be accommodating even though he has continuous long 'complaing lines'. The Allegro rep was very sweet, and did her best. There was only one shop on premisis worth going in to. And there was only one bartender who... more

I dont know why so many ppl slam this place besides you are vacation you should make the best of it. The service was great really the best part of the trip. The hotel its self more the rooms are in need of updating and repair. Its an older hotel but its all about LOCATION LOCATION LOCATION! And what a... more

Okay here we go....I wrote a review last year after returning from the Allegro Playa Dorada just up the beach from this place. We had a terrific time at that hotel, and I basically jumped on the people who wrote bad reviews. This time not the case. This was the worst. From the air conditioning, to the food, to the... more

I recently returned from vacation where I, and 3 friends, spent 4 days/3 nights at the Occidental Grand Flamenco Puerto Plata. Our experience was not a good one. We were greatly disappointed with the accommodations of the hotel. Our disappointment was with the restaurants, reservations to the restaurants, the food, the drinks, the rooms, and the service. With regards to... more

I would like to let you know what a terrible experience I had at the hotel trying to arrange transfers back to the airport. I stayed in Occidental Playa Dorado Puerto Plata from 12/30/07 to 1/7/2007 with my mother who is 78 years old and booked my vacation with Continental Vacations. Hotel front desk said that they have no idea... more

Where do i start?! The rooms are damp,mouldy and the air con ommits an awful smell. The first room we were offered had no locks on the patio doors and the 2nd was as close as you could get to the entertainment stage(Loud music all the time and not relaxing at all). The decor is dated and the hotel has... more

This was the worst holiday of my life where do i start patio doors did not lock they mess with the air con so it only blows out cold air. mold on mattress damp on walls draws with no bottoms in showers head flow off when i was in shower my partner got electric shock from plug i turned on... more

Where do I start. This hotel was the worst stay that I have ever encountered in my entire life. The food was repetitive. The drinks.. What drinks, it was ice and more ice. Yes the beach is the only thing worthwhile ( and not even because you can not see your feet just like NY water) but you will spend... more

Just came back from a week there. Never before felt the need to write a review until now. The service was indifferent, the food less than mediocre and repetitve, the drinks were all so diluted, you could hardly differentiate between them, NO umbrellas at the pools, and only a few at the beach. As for the crowd, the Canadians from... more