The staff at the front desk are horrible! don't expect a friendly greeting when you check in and don't ask any questions since they seem to think that you are bothering them when you do. The middle manager at the front desk seems to think that she's doing you a favour by checking you in. There is a $10 charge... more

This hotel's location is the best thing about it. The carpets (both in the room and in the common areas) were stained and worn. There is a charge for internet access. We booked one night through Priceline and one through Hotwire. On one night we were charged an additional $9.96 for an amenities fee and the other an additional $15... more

I am a frequent business traveler and always stay at Sheratons. I think overall Sheraton has nice properties and they are dependable. I feel pretty much the same way about the Sheraton in Old San Juan - it was OK, nothing to write home about. It is located in a weird area (yes, Old San Juan is far from downtown,... more

Excellent American Hotel in downtown San Juan. Usual American amenities- 4 star quality. Only stayed one night after cruise. Never made it to pool or casino. Walked to local restaurants to have dinner. On Sunday nights there are street vendors and a fair-like atmosphere in San Juan along Paseo La Princesa (street that runs along bay from hotel). more

Stayed here for two nights post cruise because we had never been to Puerto Rico and always enjoy touring old cities. We were not disappointed. The Sheraton is in a great location – right on the waterfront just steps from the lovely brick “boardwalk” that extends quite a distance along the waterfront. The room was one of the plainest I... more

We stayed here the night before our cruise departed. We arrived in San Juan around noon but could not get our room key until 3pm. This was a little inconvenient but we lived with it. The room met my expectations. It was clean, comforable with a nice view of the harbour. As other people mentioned, it was nice seeing the... more

This was the third time we have stayed at the OSJ Sheraton. We stayed one night precruise. We love the location because we enjoy going out to dinner in Old San Juan as well as enjoy the abundant nightlife which is within a few blocks of the hotel. We arrived at 3:00pm and checkin was a breeze. We had a... more

It's pretty much your basic Sheraton hotel. There is nothing Puerto Rican about this place in any way. Not event the two restaurants (Chicago Burger & Tuscan Grill). Our room was clean and comfortable, but just the same as any Sheraton in the US. The staff was helpful. The location is really the draw. It is right across from the... more

This hotel is pretty mid-level. Although our stay included some hotel related injuries, the location is prime. We picked the hotel because of its close proximity to the pier (as we were taking a cruise). The location is perfect if you plan to take a cruise sailing out of old San Juan, as it is literally steps away from the... more