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Quality Inn El Portal

Quality Inn El Portal
  • Hotel class: 3 of 5
  • Rooms: 48
Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 24 reviews
24 Reviews
5.0 of 5 stars
0
4.0 of 5 stars
6
3.0 of 5 stars
6
2.0 of 5 stars
3
1.0 of 5 stars
9
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#25 of 38 hotels in San Juan
Description:
Quality Inn El Portal was formerly known as Hotel El Portal. Last January it was converted after finishing a complete renovation of its facilities... Quality Inn El Portal was formerly known as Hotel El Portal. Last January it was converted after finishing a complete renovation of its facilities. Some of the new room amenities are free hi-speed Internet, safe and coffee maker, alarm clock/radio, hair dryer, and iron/full size ironing board. The Continental breakfast program has been revamped. The hotel has an exceptional location at Condado only steps away from the beach, restaurants, shopping, etc. more » « less
  • Address
    76 Condado Ave
    San Juan 00908
    Puerto Rico
Check Rates: $123 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3 of 5 stars Based on 24 traveler reviews
  • What to Expect:
    • 3 based on 15 reviews Rooms
    • 3 based on 14 reviews Service
    • 3 based on 15 reviews Value
    • 3.5 based on 15 reviews Cleanliness
    • 3.5 based on 1 review Dining
  • Recommended For:
    • 50% based on 17 reviews Young singles
    • 50% based on 17 reviews Families with teenagers
    • 30% based on 17 reviews Families with young children
    • 30% based on 17 reviews Older travelers
    • 30% based on 17 reviews An amazing honeymoon

Reviews of Quality Inn El Portal

( 1-10 of 24 )
Jun 3, 2008

Great Hotel. Staff was very friendly, and were willing to go beyond their duties to give us information. Checked in was fast. Rooms were in very good condition, and everything was in perfect working order, not as stated by previous reviews. Breakfast was ok, althought opted not to eat there due to alot of birds around the area. Hotel location... more

3 of 5 stars
Californai
Apr 30, 2008

We stayed for free with Choice Rewards and the rooms were ok. Very clean and soft sheets but there was no hot water (luke warm) and the shower didn't drain. The area is a bit ghetto with people hanging around the check-in area. It was quiet and they do have breakfast. more

Mar 19, 2008
1/1 found this review helpful

We stayed at El Portal ( now Quality Inn El Portal ) for just one night before our cruise. We had two rooms because there were five of us and both rooms were great. Yes, there were small, but they were very clean. The gentleman at the front desk gave us a suggestion for a great resturant for dinner, and... more

4 of 5 stars
Washington, DC
Dec 31, 2007
5/5 found this review helpful

On a recent layover between NY and the Virgin Islands, my boyfriend and I needed a cheap (ish) place to stay for the night. We had low expectations but didn't want to spend much more than $100 for our holiday time stay. This hotel was perfect. A clean room, friendly staff, and great location gave us exactly the glimpse at... more

3 of 5 stars
New Hampshire
Apr 10, 2007
12/12 found this review helpful

We've stayed at El Portal twice, Feb & Apr 07, both 1 nite stays. Price with tax is around $95. Both times we've been in an end-of-aisle room - comfortable, clean, no plumbing problems but definitely in need for some updating. Staff have always been helpful and pleasant. Yes, continental breakfast is fair but that's what it is - a... more

4 of 5 stars
Rhode Island
Feb 24, 2007
15/15 found this review helpful

We read so many negative reviews about this hotel we were afraid to stay here. Because we would have lost our deposit we went. All the negative reviews were wrong. The room was clean, it did not smell. There was no problems with the plumbing, no slow draining shower, no odor when flushing the toilet. All the staff were friendly... more

Feb 22, 2007
2/11 found this review helpful

My wife and I stayed here for four nights in February. We reserved the hotel through Expedia for $85/night. We expected a decent room as Expedia rated this hotel with three stars. It was far from three stars. The hotel smelled moldy, was constantly cold (60ish), had filthy beds and was extremely damp. My wife and I got sick after... more

1 of 5 stars
New York City, New York
Jan 22, 2007
1/13 found this review helpful

It seems the hotel has not changed anything since the late 70's. The carpet, the tile, the sheets, the tub, the glass, etc. It is very dirty. The rooftop continental breakfast is a joke. I was booked here for 3 nights, but left after 1. That young man behind the desk was as lazy an employee I have ever seen.... more

Dec 27, 2006
2/11 found this review helpful

This hotel is in a prime location as it provides easy access to the beach, buses, restaurants and shopping. However, the rooms were smelly/musty and very cold (for a Caribbean location). We turned the a/c off and the place was still too cold. The place seemed to be understaffed as well because the guy who took care of the breakfast... more

May 7, 2006
4/9 found this review helpful

I've stayed in hotels throughout the world and when your on the road, you can't expect much. When traveling through Mexico by car, I stayed in $10 per night hotels that were clean, with running water, and had a shower that drained. El Portal is a $100 per night Roach Motel! I made a reservation to stay at El Portal... more

Reviews of Quality Inn El Portal

( 1-10 of 24 )
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Quality Inn El Portal Address

76 Condado Ave, San Juan 00908, Puerto Rico