Just returned from 1 week in a 2 BR suite. Let's start with the few negative points: noisy AC (but you have ceiling fans), landscapers in overdrive (constantly working on the beautiful property, often with noisy machines), soft beds, non-existant directions / signs. And in the last night, we had very noisy people above us; constant slamming of doors, you... more

We are a family of 4, with our son being 7 and our daughter being 4. What a great time we had. We rented a car at the airport so we could get around with ease. There is definitely a lot of traffic and I know it helped that I know some Spanish to read the signs. We had two... more

We stayed at this property in December of 2004, and were astonished at how the property has changed, and not for the better. In our opinion, the property has been run down with little maintenance done to the appearance of the property. The adjoining property is completely vacated and empty, which was quite eery. There use to be a casino... more

3-24-07 Our concerns were unfounded. If you don't want to relax on the beach, if you want entertainment, don't go here. Person who wrote about the crack in the counter needs a reality check. We had that room and its very nice. Staff very friendly, rooms and grounds pretty clean but not meticulaous. Nice layout, snorkeling at the adjacent Hyatt... more

Having prepared for the worst by reading reviews - my daughter (17) and I were pleasantly surprised to find the room clean, the staff courteous and the pool and beach well kept. The rest is true - this Hyatt Vacation Club is in serious dis-repair. The grounds are lovely but Puerto Rico in general is the worst destination I have... more

Recent stay here (our third, I believe) was again pleasant, despite a few issues. I'm an owner, and not super-fussy, but I did notice a few problems in the unit, such as a huge crack in the countertop (I mean, like the San Andreas fault!), a non-functioning toaster (which it took 3 calls to remedy, I think it turned out... more

So really, all of the reviews on this site are correct. I liken this property to renting a unit in your grandparents fancy condo on the beach. There's not really room service...but very nice kitchens so you can fill 'em up. You would need a car to get around on your own. The transporatation is spotty. So for families who... more

Just returned from Hyatt Hacienda del Mar. Went with a couple friends. Had hoped to stay at the Westin (which I will do next time!) but they were booked during the time we were there. So, we booked the two bedroom at the Hyatt which certainly gave us a good amount of space. We had held rooms at the Hyatt... more

You can read the bevy of other reviews about this hotel which will describe in great detail the pools, waterslides, river pool, beautiful beach and helpful staff etc. I mainly wanted to emphasize that we found the rooms old and smelly. OK, we put up with it because the sheets were clean and we really enjoyed the pools, and having... more