This was my family's fourth and last visit to the Atlantis. I didn't enjoy my stay becaue I felt ripped off and totally taken advantage of. A bottle of water is $5 a bagel is $10. The prices are the highest I've seen any where. We stayed at the Royal Towers and the rooms were dirty and smelled. Save your... more

Yes it is expensive but it sells out. That says something. If you can't afford it, don't go. It would be equal in price to a Disney high end Resort with a park hopper pass. I have been three times now and its gets better each time. Staying in the Royal Towers, I find the rooms on par with Paris,... more

We just got back and our experience was great. We have been to several Caribbean and Mexico destinations and we rate this in the top three. First every person working there was very friendly to me,my husband and our teens. When we were walking around they always said hello and how is your vacation going. So we encountered no one... more

Just returned with my wife and 12 y.o. daughter from a 5 day stay at Atlantis Royal Towers. First impression is that it is an amazingly beautiful resort and is kept in fine condition. Our view from the 12th floor was exceptional. Room was a standard sized typical hotel room which was new, bright and clean. The service can be... more

The hotel has a great setting and with right management could be great. The service was the downfall and terrible. We could not get towels with the maid saying she is "shorted every day" and "could not get any". The service in the restaurants was equally as bad. If you request something you will need to ask 5-6 times and... more

A single overall experience doesn't capture our assessment of Atlantis. The resort itself is amazing. It has all the bells and whistles of a luxury resort on a beautiful beach with a top notch casino PLUS the added attractions of it's own aquarium (think Shedd Aquarium in Chicago or N.E. Aquarium in Boston) plus a water ride amusement park. Given... more

We just returned from our trip to Atlantis with our two boys (7 and 2). I was worried after many of the bad reviews I had read online but it was the best vacation ever. The hotel is gorgeous and very well taken care of. The service is excellent in every place we went and the staff was very friendly... more

Just returned from the Atlantis on a 5 night stay. It had been about 4 years since my last visit. It is bigger and better than ever. We were five people. My wife and I and our 3 children. Ages 21, 18 and 14. We had a 2 bedroom suite in the Royal Tower. Great views overlooking the entite property.... more

Let me start by saying our family has stayed EVERYWHERE. So I write this with a pretty good knowledge of what should be expected at quality hotels. Although this is a beautiful property, the service provided is definitely second to third tier. This being said I do not blame the staff. They were, contrary to other reviews, very friendly. They... more