This is the worst hotel in Mazatlan. It is old an antiquited and should be condemend. When I checked in there were 3 people in line with complaints about the A/C not working the locks not working and ants in the rooms. At that time I should have just left but I stayed and checked in, I had booked an... more

The Air Con in our room did not work. The front desk told me that all the rooms were the same. I had the front desk guy take me to 10 other rooms. He was telling the truth. They gave me a fan. It sucked being hot for 6 days. I am talking 85 degrees in your room all the... more

Well, here it goes. I’m from Chihuahua Mexico. I went over for some Vacations with my wife and my 3 year old kid. As soon as we got there the first impression of the hotel was creepy. We booked in and we had reserved and paid for a two bed room and when we were booking in they told us... more

This facility offers reasonable value for your money. We just spent a week there and would definately return to this hotel. Our room was clean and comfortable. Yes the beds are HARD as in all other hotels in Mexico. The food was just okay. Breakfast by far the best, unless you really really like Mexican Cuisine. We have no compaints... more

We arrived at the Oceano Palace at about 12:30 pm, couldn't get into our room right away but they took our bags and we sat by the pool and had a few drinks til about 2:00pm The staff was great , they kept checking our room to see if it was ready. We had a bite to eat(not great but... more

This hotel was clean, food was terrible and had no variety. This hotel is not very kid friendly although it advertises a kid club, did not have one. The maid stole my son's camera and dug through his suitcase - when caught by my son, claimed that she could not speak english although she spoke english the day before. We... more

All i can say about this hotel is its a place to lay your head.But if your looking for comfort then this isnt the place for you. Beds suck! The booze is always overpoured and your hammered after one drink...the best meal of the day is breakfast. Staff is friendly but if you have an issue dont excpect a responce.... more

Myself & my 25 yr old daughter were booked at this hotel from Mar 8- Mar 15. The hotel is older, but our room was quite spacious with lovely views of the ocean. The food was terrible, except breakfast. The drinks were o.k. Nice beach. We didn't pay much for the trip & the hotel is only a 2 star.... more

Well where do I begin. Our trip was amazing. The staff at this hotel are terrific. They were all so helpful. Our room was amazing! Best view ever, of the ocean! Housekeeping was phenomininal! (sp?) All the other staff, helped us out! I couldn't believe how friendly they all were! They could tell when you had a question, and would... more