The rooms are great and housekeeping stop by twice a day. The restaurants are way too expensive. The buffet dinner cost us $65 with drinks for 2 adults and 1 child (he was half price). We got caught out also by getting refills for my son. They charge for each drink, refills are not unlimited. These little glasses of soda... more

Yes, I read all of the mixed reviews before choosing to stay at this hotel. The reviews varied from "Loved it" to "I would never go back" so I decided to make up my own mind. I am writing this review so you don't make the mistake of choosing this hotel and having one of the worst vacations of your... more

The hotel is very beautiful and the staff is friendly and helpful. The location is good, but plan on doing a lot of walking and it is very hot. There are many good restaurants nearby. If you are a Hyatt passport member, don't plan on getting your upgrade as in the States or other ;ocations. I have the highest passport... more

I was a little hesitant about staying at the Hyatt after reading some reviews, but was very pleased with my stay. My husband and I came here to celeberate our anniversary. Without even requesting this, we were upgraded upon arrival from the Hotel to the Villas on the beachfront. The view was wonderful, the rooms were very clean, and the... more

I am a travel agent. I went to Cancun with my Mom. We stayed at the Hyatt Caribe May 2-May4. Just wanted to comment on the other reviews. We stayed in the main building on the 3rd floor and were not affected by any noice at all. Also, the peacocks were not very loud at all. The problems started when... more

I recently stayed in the Grand Caribe Resort/Sona as part of our anniversary holiday notably after staying at the excellent Grand Cypress Resort. I asked for it to be a memorable stay but was very unimpressed with the memory delivered. The room we were allocated smelled damp and upon investigation we tracked the musty smell down to the bed. This... more

We have been to Cancun many times, we like to try a different resort each trip. We stayed at the Royal Cancun on our last trip. Now we were not expecting the same class of resort, however we still had expectations. We arrived at about 1:30pm requested two rooms next to each other. Which we received within about 30 mins.... more

We recently hosted 120 guests at the Hyatt for our wedding and let me start by saying the Hyatt exceeded our expectations! We were a bit nervous choosing a site unseen for such a special occasion, but it was everything we needed and wanted for our very special event! Let me start by commending the Hyatt staff for the level... more

The Hyatt Caribe and Royal Holiday share the facility. We are Royal Holiday Timeshare owners. We've stayed here before and really enjoyed the facilities. Particularly the dinner buffets where Candy prepares great seafood on the grill. We were in a suite on the beach. Great location. Good rooms. All went well the first 2 nights of our 7 night stay.... more