Loved the beach ,lots of towels ,never a problem finding a lounge chair. Staff in the 1 and only restaurant are not very well trained and language barrier was often a problem. Limited menu got very tiresome after a week. Service often slow. Beds were very comfy which was a pleasent surprise.Don't book here if your craving any night life... more

we went to the bel-air last week for spring break. I loved it: the rooms are impeccable, the view is wonderfull, the food and the service are perfect. At the beginning, the service was a little bit slow but it took them 2 days and they fixed everything. If you are looking for a quiet place to stay there is... more

This place was amazing. I swear by Travel Advisor reviews, and after reading the reviews for this hotel, we decided to take the chance. I am so glad we did take the chance! This is truly the best GEM in Cancun. Everything is kept so clean and neat. The place is beautiful! The service is impecable. We are already planning... more

No service. Choice of menu very limited! The buffet is very dissapointing. Dirty and swine. Low healthiness of the places. Your expectation should not be higher than 2 stars. We were part of a group of 24 people who all shared the same opinion. Go anywhere else because in the end, that's what we all did. more

The staff is so laid back - to the point of rudeness. Most requests took DAYS or were never done at all. Food is terrible (including rotten eggs) and the ONE restaurant has ridiculous service. And since there are no restaurants within walking distance, we had to take a cab to go to all our meals, quite an additional expense.... more

Website says boutique and it is not a boutique hotel, service was ok but the lobby as well as the rooms were a litlle dirty. The restaurant is awful, the waiter couldn't tell us about the food, the food was horrible, not gourmet, not nouvelle, not fusion. About the sushi bar, Horrible sushi, they dont know what they're doing, they... more

There are no words to describe the incredible experiences I have had in Cancun at the Bel Air Collection. I fell in love with the hotel when I spent a few days in Cancun on my own. I chose the hotel from the pictures fearful it would not be what it seemed. I had wanted to stay in a hotel... more

We booked one night at this hotel as we were staying in one of the budget hotels in Cancun (Imperial Laguna) and wanted to treat ourselves for one night. I must admit I was a bit disappointed with the hotel's location as its about a 25 minute bus ride from most of Cancun's main attractions but apart from that I... more

Absolutely Loved it” Bel Air Collection November,2007 This Hotel was everything we wanted it to be. So romantic and beatifully designed it just takes your breath away. We had a room with a seaview, bed was very comfortable and the room had everything a traveller needs, even the towell robes. We took all inclusive option. The restaurant has a great... more