My husband and I stayed at the Royal from May 1st - May 10th. First I want to say the employees there are exceptional and probably some of the nicest employees that we have come across in our travels. We have absolutely no complaints about the service, but the hotel itself is overrated. It is a beautiful hotel and appearance... more

Arrived @ 10:30am & was taken up to the 8th floor.(#829). Room not ready till 3:00. Gave us time to go eat @ Pelcanios. Ask for Ivan. GREAT. Room ready @ 3. PERFECT! Veiw & everything. Towel game is NOT THAT BAD. Service was wonderful everywhere. Beach is really good. No need to worry. Never made it to Chefs Plate.... more

We stayed at the Royal from May 7th through the 14th in a Royal Ocean View room. We have stayed at many high-end all inclusives and this resort really did exceed our expectations. There is really nothing I can say about this resort that has not already been said. The room, bed, food, staff, pool ~ all amazing. We loved... more

Oh my Gosh - what a place - stayed there 5/5-5/12 and what a week it was. I was a little skeptical after reading reviews complaining about the overrbooking and the towel game but let me reassure all those getting ready to go. Don't worry - everything is fine. We booked an oceanfront suite and picked our room 48 hours... more

We stayed at the royal cancun for 2 weeks from 6-20 April 2008, and what an amazing place! before we travelled, we read alot of bad reviews about people not getting there room choice and being put in another hotel etc.., So we booked our room online 48hrs before we arrived staying in an royal oceanfront room 406, and when... more

Just wanted to let everyone know that The Royal in Cancun overbooks its rooms so be prepared to not have a room when you arrive EVEN IF YOU CHECK IN ONLINE BEFORE YOU ARRIVE. Then, when you try to get everything cleared up, the staff will stop communicating with you and pretend that they do not understand. When I finally... more

the hotel staff was too pushy no fresh juices coctails not good we had some problems, and were not friendly at all, and it was their fault...They didn't give any compensation. too expensive for that level more

My partner and I stayed at the Riu Palace Las Americas two years ago in April, so much of this review will be comparison-based. We decided to stay at the Royal for several reasons- one was location. It is within walking distance of the shopping and nightclub areas of the peninsula, convenient to just about everything. Another reason was age;... more

My wife say's I complain about everything. Well until we stayed in Playa Del Carmen at the Royal Real. 10/10. Thank you Thank you Thank you. A little piece of HEAVEN. The Staff, the food The ombiance, amazing. I didn't know Mexico could serve you so well. Regards Jim Walker High River Alberta, Canada. more