UNCLEAN, OPEN SEWAGE HOLES, DIRTY POOL, DISGUSTING FOOD, POOR SERVICE, FIRST CHOICE WILL NOT ACKNOWLEDGE OR TAKE RESPONSIBILTY FOR HOW BAD THIS PLACE IS. please do yourselves a favour and dont go to this place, we paid 1500 for a week in hell, i wouldnt over exaggerate and i dont usually complain (as you can tell from this poorly written... more

This was our 3rd visit to the Allegro. The previous 2 trips were fantastic. This was due to great entertainment staff that was focused on all visitors and provided a Mexican travel experience. Now, they have upgraded the facilities, but the entertainment staff is now mostly British and they soley focus on the British visitors. All others feel like "outsiders".... more

Arrived tired and thirsty saturday afternoon the 28th june after a good flight with just an hour delay but knew we had to stay up as long as we could to get over the time difference. Nicki and Simon welcomed us on arrival and labelled up our cases with our room number. We had a swift no issue check in... more

Just returned from Holiday Village White Sands, Cozumel. (6th July). After reading all the reviews before leaving my family and I were very concerned. We were given the chance to opt for another hotel but we thought No, we would give it a try. When we arrived at the hotel we were pleasantly greeted by the hotel staff and reps... more

We stayed here in December when it was still wonderful and called the Allegro and had a blast. My friends have been coming here annually for years. Last week, we brought our kids, ages 15 to 24, (July 7th through 11th) and couldn't believe how much the place had changed for the WORSE in only 6 months!!! Now, this property... more

I booked to stay at the White Sands last year as it was sold to me by First Choice as the ideal family holiday. Kids were over the moon and really looking forward to going to Mexico. We were planning to going at the end of Jul08 however when I logged onto Trip advisor and saw the terrible reviews I... more

We returned from the White Sands yesterday and had a great time, The main pool opened on Saturday and the high ropes course opened last Wednesday (there was a charge to use this). We stayed in the royal suites and was well worth the extra, if you are a couple I would definately advise to book this. The beach is... more

I was very worried by the reviews i had read but decied to stay at this resort anyways. When we got there all the satff was very nice and explained where things were located. Never once did they mention that the activity pool with the swim up bar was closed we had to find that out for ourselves as we... more

I had already booked this trip for my family and then I started reading reviews about the resort. My mistake in not doing my homework prior. After reading past reviews, I started having doubts and was hoping for the best but unfortunately the reviews were all too true. The resort was FULL of Brits. I got so tired of seeing... more