Well I am always prepared for the worst but in this case nothing could have prepared me ...... The car I arranged for our arrival to Cancun, was late, over an hour late. The driver sped through cancun and was stopped by cops, had to stop for gas, and wasn't very friendly. Upon arrival to the hotel at 330 the... more

Beautiful beach but not so great rooms. Thin walls and uncomfortable beds. Buffet food was less than exciting and sometimes a little on the strange side. The grounds were very well kept and employees such as Javier are outstanding! If you are looking for a nice-quiet romantic place to get away, don't stay here - very noisy and too much... more

We just got home from our stay at the Allegro...what a great resort! This was our third trip to the Riviera Maya area, so we feel we know what we're looking for now in a vacation. The staff was very courteous, any help we needed was given within moments! Our room would be described as "earthy" with tile floors, and... more

I stayed at the Allegro from June 23-June 30. I have two girls (6yrs and 2yrs) my husband and I and we have absolutely no complaints! I know, some of you might think I'm lying but I'm not. I am a true tripadvisor fan and take the website serious when it comes to being objective and like to be honest... more

My wife ,our 16 year old son and myself stayed at the Allegro Playacar Resort during the week of July 5th through the 12th.We were able to move up to the First Club package for a modest increase.Our First Club unit consisted of a king size bed on a concrete "pyre" and our son had a 1980's style sofa bed... more

We were in Playa del Carmen May 19-25. Stayed at the Occidental Allegro. Very nice resort. The buffets were mostly very good if understaffed. Recommend the poolside buffet for lunch, excellent. We were not pressured by the time share people that are immediately outside the lobby but were approached. Alex from FunJet was extremely cooperative and I personally thought what... more

I don't know what hotel some of you stayed at but this hotel held up more than its end of the bargain. Yes- the rooms were a little smaller than shown on the site but who stays in the room anyway ? The beaches were being reclaimed but there were plenty of chairs and cabana's to be had. The view... more

To try and keep this as simple and short as possible a word of advise: You get what you pay for! Don't get me wrong, it's not the worst hotel I've ever stayed at, but it's not even close to the best either. My partner and I have travelled to Mexico several times this past year. She has TAN which... more

This place was horrible. Here is a recap of the week. We arrived June 28, and were given a disgustingly dirty room, with broken A/C, no soap, towels, broken safe, no drinks in room, and a bed that was as hard as a rock. The lighting fixture were covered in what appeared to be calf skin, and they were wet,... more