(4 votes) 
(9 votes) 
(6 votes) 
I have never felt the urge to write a review but if it helps anyone to make a decision...... Check in was a nightmare, not very helpful and extremely slow....2 hours! Two power outages in a row! Room air could not be changed and was not cool, ceiling fan had one speed....very very slow. Asked for foam for the beds... more
Iberostar Tucan Hotel Resort (All-Inclusive), Playa del Carmen
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Iberostar Tucan Hotel
TripAdvisor Traveler Rating:
1,219 Reviews
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A summary score based on quality, quantity and age of traveler ratings.
1,219 Reviews
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Measures overall traveler satisfaction based on ratings, reviews and other sources.
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What's Near Iberostar Tucan Hotel
- Nearest Top-Rated Accommodations
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Distance in: mi km
All Accommodations in Playa del CarmenHotel USD* Distance Rating Hacienda Tres Rios $1215 12.9 mi 20.8 km
Xaman-ha Luxury Condominiums $250 12.9 mi 20.8 km
Secrets Capri Riviera Cancun $570 14.2 mi 22.9 km
Holiday Village White Sands $302 23.5 mi 37.8 km
Posada Luna del Sur $64 46.6 mi 75.0 km
*Average price - Top-Rated Nearby Restaurants
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Distance in: mi km
All Restaurants in Playa del Carmenrestaurant Distance Rating La Pesca 12.5 mi 20.2 km
Ah Cacao Chocolate Cafe 12.9 mi 20.8 km
Cholula Life 12.9 mi 20.8 km
- Nearest Top-Rated Things to Do
-
Distance in: mi km
All Things to Do in Playa del CarmenThing To Do Distance Rating ATV Explorer Jungle Tour 29.7 mi 47.7 km
Barefoot in Cozumel 30.1 mi 48.5 km
Hidden Worlds Cenotes Park 48.7 mi 78.3 km
Traveler Advice on Iberostar Tucan Hotel
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Professional Advice (1) Title Source “Iberostar Tucan and Quetzal” Fodors.com
- Hotel class:
- Rooms: 350
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Property Type: Resort (All-Inclusive)
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Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners...
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area.
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TripAdvisor Traveler Reviews
TripAdvisor Traveler Rating:
Based on 1,216 traveler reviews
Based on 1,216 traveler reviews - What to Expect:
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Rooms
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Service
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Value
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Cleanliness
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Pool
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- Recommended For:
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Families with young children
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Families with teenagers
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An amazing honeymoon
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Older travelers
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Young singles
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Oct 4, 2008
2/6 found this review helpful
September 2008 This was our second trip to the Tucan having stayed there in September 2006, unfortunatley with a change of management we thought that some aspects of the overall quality had been compromised. The hotel, grounds, location, beach, and ocean are excellent, the staff are very hard working and extremly courteous the waiters and waitress's work extremely hard and... more
Oct 2, 2008
8/9 found this review helpful
We were at the Tucan from 12th sept to 26th sept and as we were going to go to Cuba but due to Ike had to switch at the last moment so we did not have a chance to check out this hotel on TA but as we had stayed at an Iberostar hotel previously we knew the standard would... more
Oct 1, 2008
3/4 found this review helpful
My husband and I loved our stay at Iberostar. It was recommended by a friend and we wil certainly recommend it to others. It was a paradise within a paradise. Beautiful, jungle/tropical surroundings complete with wild monkeys and other animals made it great time. The food and service were both excellent, and every spot of the hotel was kept clean.... more
Sep 30, 2008
7/8 found this review helpful
we booked this hotel after reading all the reviews and im so glad we did it is FAB....the staff work hard and were always helpful. the hotel is very clean and tidy. plenty of choice at meal times, we did eat out a few times. the location is perfect right on the beach but only a five dollar taxi ride... more
Sep 30, 2008
11/11 found this review helpful
We spent our vacation at the Iberostar Tucan last September and loved it so much that this year we returned with some of our family and friends (9/19-9/26). When we booked back in April, the beach was still in questionable shape compared to our trip in September, but we were hopeful that by the time we left, there would be... more
Sep 29, 2008
5/6 found this review helpful
We stayed at the Tucan from 3rd September for two weeks and had a terrific time - nothing was too much trouble for any of the staff. There were certainly two options for lunch open during our stay (the beach buffet (very busy) and the the one at the Quetzal (very quiet). Other guests we spoke to at the hotel... more
Sep 26, 2008
4/15 found this review helpful
This was our 5th time staying at the Tucan resort in just the last 4 years. We were scheduled to check into the hotel on 9/6 thru 9/16. We were flying out of Charlotte, NC and on 9/3 Hurricane Hanna was a threat for us leaving out on the 6th. US Air placed our flight under weather advisory and offered... more
Sep 22, 2008
6/11 found this review helpful
We had a great stay clean rooms and great people. The food was good and plenty of it. We enjoyed the swim up bar and lazy days. After awhile we had to get out and see the area and we were not dissapointed. cant wait to go back more
Sep 18, 2008
10/10 found this review helpful
REVIEW BY: Tanya and Dave, UK DATE: Sept 2nd-15th 2008 We had originally planned to stay at the all inclusive iberostar tucan in 2009 for our honeymoon but because this year's holiday was cancelled, we booked for this sept 2008 instead and are sure glad we did. HOTEL The hotel was outstanding, much better than we had imagined and we... more
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