Stayed at this resort the week of July 7th. We loved our stay and the staff were great. We booked a Royal Club jr suite room. The staff always referred to us by our name, they remembered what drinks we like to drink. Susana, Gonzalo, and Ericka at the Royal Club were very accomodating. We always had breakfast and lunch... more

When u get offered a cheap price deal, one should always be prepared 4 the worst. Good value for the money!! I would have a problem paying real 4.5 star rates for what is a 3.5 star at best hotel. For internet types, skip this hotel, No poolside service only in lobby at $25 per day, no poolside service of... more

We arrived with a group of 15 including my 80 year old mother in law. We were there for my duaghters wedding. The rooms were not ready and the assignments were rediculous. They put mother in law in building 18 all alone. They put us in building 21. They put 3 adults and 1 infant in a room with 1... more

We booked a trip to the Occidental Grand Xcaret in Xcaret, Mexico for the first week of June, 2008 with our daughters to celebrate their accomplishments in graduating from college. This is the first trip of this sort that we have ever taken as a family. We were looking forward to spending time together since this would probably be the... more

trip is 7/12/2008 - 7/19/2008 I have stayed at Moon Palace resort in Cancun which is also and all inclusive resort-- love this resort !! I have stayed here at least 3 times but we wanted to try something different and wanted to go to xcaret so we decided to try The Grand Occidental. I am comparing my experience with... more

First off, this was my first all inclusive resort stay, so I dont have much to compare it to, but my stay at the Occidental Xcaret was a good one. The resort was very clean, very beautiful, and the staff was extremely helpful and polite. Some of the reviews I read mentioned the timeshare hassling......there was no hassling....none at all!... more

My husband and I stayed at the resort from 6/23-7/2 for our honeymoon. After getting out of the airport, we figured we were going to be approached by the transportation service that was going to bring us to the airport. We were never approached (other than by people selling timeshares) and we had to ask around where we were supposed... more

Family from Northern Ireland Occicental Grand Falmenco Just returned from 2 weeks at this hotel this was our 2nd visit the last 4 years ago and boy were we dissapointed we knew there was no beach as such so we love the pool area we were glad we got building 17 just beside the pool but after a few days... more

On our fourth trip to Riviera Maya, we stayed at Occidental Grand Xcaret for 5 nights. We thought we would be sorry to book for only 5 nights, but we didn't even want to stay for the last night! Couldn't wait to go home! We arrived at 8:30PM, so not much time before heading to bed after a long day... more