We stayed at this hotel for one night in August. When we arrived, they had no record of the reservation I made on bestwestern.com. My husband and I were worried as the sign outside said 'No Vacancy'. However, the helpful guy at the desk upgraded us to a Jacuzzi suite for our trouble at no cost to us. Beautiful room,... more

Pool was closed by the dept. of health. Arrived on rainy day to a musty wet room smell. Apathetic staff. Horrid experience. more

Stayed here for 3 months. Basic rooms but with loads of space. Bus stop right outside hotel to whisk you off to the slopes each day. more

The room was small and nothing to write home about. Great to have a hot tub on the deck, but in the winter it's quite the hazard and it's extemely icy on the deck. I would suggest to anyone not to stay in this suite. The hotel was okay, I mean it's a Best Western, but the "Presidential Suite" was... more

Stayed in presidential suite for approx. $300.00 / night. Nice hot tub on private deck but not worth $300.00. Room was not ready for 1 hour after scheduled check in time. Room stinks very, very badly of cigarette smoke . Room floor not clean, broken glass and cigarette butts all over deck, staff lost phone messages that were left for... more

We have stayed at this hotel on 4 seperate occasions, which have always been very good! We take our dog with us when we go to Banff, and this hotel is pet friendly. They always put us in a room close to the exit so that we can take our dog out easily. The rooms have always been nice and... more

Check in procedure was fine, pass card to operate underground parking door was very cantankerous, took about 20 swipes to open door. Saw others struggling with it too. Room very warm, even with heat turned completely off, pool was adjacent to room , suspect heating system for pool affected room temperature. Everything was clean and functional except for a constantly... more

Room was clean and big. Staff were friendly and helpful. Street is quite and not alot of traffic. I would stay there again. more

Good location, can walk downtown and grocery store. Indoor parking, small breakfast, staff did not replace soap/shampoo well, but for Banff it is a good place. Everything is expensive in Banff. more