This week marked my 4th stay at the hotel and it confirmed the dread that was creeping-up on me as the date of my expected stay approached. On the surface (and on the website) it looks all perfectly fine, posh even. Theatricals will only take you so far. In this case, just pass the lobby. This is a business convention... more

This is a good hotel for a business traveller. The rooms have nice furnishings; internet is provided; a small refrigerator; and a clean bathroom with decent towels and shower. Desk service is excellent. Our issue was the room provided to us. We arrived for a 5 day stay in the middle of the week, when business was a bit on... more

My husband and I were on our way to Montreal, and we decided to stop in riviere du loup. We went to an information place, and looked at the hotel brochures. My husband picked up the one for Universel and joked, "Imagine if we could afford to stay here", and I looked at it, and I knew I had to... more

We were enroute from Maine and needed a place to stop and get some laundry done as well. What a pleasure to have our room, laundry and great restaurant all under one roof! The gentleman at the front desk was extremely helpful too. The hotel is situated on what resembles a gigantic truck stop, otherwise I'd give it 5 stars.... more

Recently stopped at this hotel for an overnight stay and was completely satisfied. We had a room on the third floor with a view on the outside playground area. The rooms are clean and well equipped (blow-dryer, iron, etc.) The pool was quite fantastic! There are a choice of two restaurants Italian and typical fare. We tried La Verrière and... more

Stayed here in Sept. 02 with a group of around 40 fiddlers on tour. All our rooms were very clean and well appointed. Very nicely decorated rooms. My room had a little balcony with sliding doors that overlooked the playground. Others had rooms facing the indoor pool/courtyard. The pool area was great! There's also exercise equipment as well as a... more

This a great hotel. For how reasonably priced it was, the service was great.....unlike my French. But that was no problem...the staff was very welcoming and very helpful. I will definitely go there again. more

We were given a room on the first floor in front of which was a very noisy truck. They were having roofing work done and the noise and smell of tar was overwhelming until approximateley 6 in the evening. By 7:30 the next morning the truck was back and waiting for us to "get going" so they could start work... more