We were hugely disappointed with this hotel and how badly it needs updating. We paid £167 per night per room (having asked for a discount from £187). We arrived on a Friday night to be greeted by friendly receptionists.....unfortunately, their shirts were hanging out and they looked like naughty school children...we walked to our room through a dull, dark and... more

We have stayed at Flackley Ash several times in the past with no problems nice rooms and good food. However on the last occasion we were very disappointed. The first room we were given on the top floor(not a problem) was shabby the toilet did not flush, the hand held shower head did not work, the water was cold, and... more

On arrival at this hotel we were left standing for too long whilst the receptionist was on the phone and not even a smile or eye contact was made. This, however, did give us time to look around and we noticed how grubby the reception and bar area looked, with chipped paint and black fingermarks around doors. I used the... more

WARNING! The tap water in this hotel is at near boiling point as it hisses out of the tap in clouds of steam. Despite several requests and health and safety concerns nothing whatsoever was done about it. Despite refurbishment this hotel has no atmosphere about it and is grossly overpriced. The windows in the Conservatory Dining area are ill fitting... more

After the initial disappointment of realising that this was a Best Western hotel (not clear from the hotels own website and we had have previously had some poor experiences with Best Western) , this was swiftly overcome with the warmth of the welcome that we received. The superior room that we had was large, and as we also had a... more

My partner and I stayed here recently and we had a fab time. The grounds are beautiful and the spa and other facilities are good. Only disapointment is how far it is from Rye (we thought we could walk) but the hotel itself is very nice and the staff were very friendly. more

My wife and i have just returned from a 1 night stay at this fabulous hotel. We spent the night here to celebrate our wedding anniversary. On arriving we had been given a free upgrade and the staff could not do enough for us. I arranged for flowers and champagne to be placed in our room for a suprise for... more

The purpose of the visit was a murder mystery weekend to celebrate a 40th birthday which we were all looking forward to but none of us got to experience after leaving the premises the following day. We arrived at the hotel to be very disappointed with the property and the fact it was off a very busy road with very... more

We have just come back from staying at this hotel for 3 nights & had a lovely time. Our room was upgraded free of charge to a four poster room - which was very nice & airy. The room was of a good size with good facilities and kept very clean. The restaurant was of a high standard with very... more