We found the hotel to be very run down and in fact is about to be refurbished, however that does not excuse the worn out bed. The breakfast was very poor; self-service tea and coffee from large vacuum flasks - the tea-bags to be deposited alongside heaped in a large dish etc. My main complaint is the complete lack of... more

Its a bit shabby really, needs refurbishing. Strange mix of staff does not help the guest experience. At 7:45 with an almost empty dining room we were asked to wait until 8:30 as they had tables booked for 8pm. We did not wat but found a perfectly adequate Harvester on the other side of the roundabout. Fine dining it wasn't... more

How on earth this place gets a four star rating is beyond me. A last minute change meant I had to stay over night and everywhere else was booked. I had a "suite" which meant I had two tatty rooms instead of one. The decor was 60's cellblock. The bath was held together with gaffer tape. It took 30 minutes... more

First impressions were that the exterior looked a bit shabby. The room(227) was excellent. It was very comfortable,clean and quiet. The buffet breakfast was excellent. We were very dissapointed with the evening meal. The food was good but very small portions. We had sea bass for the main course and it was no bigger than 2 inchesx 2inches on a... more

If I could have given it a 2.5, I would have done. Stayed with work, and the 1970s Prisoner Cell Block H architecture is thoroughly uninspiring. Rooms functional and tired, and offers up an a la carte service in clearly substandard surroundings. The waiters had to ask what we were all having when serving the food and upon asking whether... more

I couldn't help but feel what i can only describe as 'slightly solied' upon leaving this hotel. Some of the reviews were dreadful, but it really wasn't as bad as i expected. It was amusing though, and though the place could do with a lick of paint and some wall insulation, i would probably stay there again (paid for by... more

I found this hotel to be nowhere near as bad as the reviews on here make out and would stay again! We booked a twin room for a 2 night stay. The room was a good size, and the beds were firm but very comfy. The room was clean as was the bathroom. The shower was good, more water pressure... more

Don't Believe Everything You Read. Just returned from a two night stay at the Thistle Cheltenham. I must admit I was concerned before our stay after reading the reviews. We had no problems with our stay, the staff were very friendly and helpful, also the staff in the restaurant were very attentive. The rooms were of a satisfactory standard and... more

I stayed at the Thistle Hotel in May for 10 days. We booked the hotel due to its leisure facilities as we were working 13 hour days in Gloucester and wanted somewhere to relax. Unfortunately guests are not informed of the swimming lessons taking place making it quite difficult to use the facilities. The food was good although the restaurant... more