We were booked into the London Apollo Hotel at Bayswater, which is ideally situated between Queensway & Bayswater stations, and a stones throw from Kensington Gardens – location wise you couldn’t ask for more. At the time of booking the hotel, I believed it was a three star & hence in our price range, unbeknown to ourselves, it is now... more

I've booked this hotel for 5 nights. The hotel is located in a very convenient place buth that is its single good thing. The rooms are more than awful. Firstly, we were in a damp and musty room. The blankets were very dirty. I suppose they've never been cleaned before. The room had 3 beds (one big and two small... more

Upon arrival, we were immediately and rudely shafted off to another hotel because we were told that the room we had booked 3 months in advance had allegedley beed "flooded", they put us in a car and took us and luggage to another dodgey hotel for 2 nights (we had a booking for 3 nights) and said they would pick... more

I stayed at this hotel with a group of students and was horrified by the conditions of the rooms. The carpets, walls, and bedspreads were filthy. There were holes in the floor and bare electrical wires. One of our rooms had the shower door completely ripped off and the door handle in that room was broken. We found the night... more

I chose Apollo because of the location, and it was only after I already paid I started to read all these reviews. I tell you I was so nervous when I finally got there - after seeing all these horrible pictures and reading all these incredibly negative reviews. Then when I got there I realised that most of these reviews... more

I had booked this hotel for a weekend away with my family. We choose it due to its handy location. On arrival the reception area looked fine, we used the lift to get to our room which was on the fifth floor. As we walked to our room the smell and appearance of the floor was very poor. We opened... more

This hotel was so bad I couldn't stay there, and found myself another hotel nearby, even though I presumed I would not get my money back from such a shady establishment. I had booked a single room, yet was given one with 4 beds - all in various stages of disrepair and with old blankets on. The curtains were falling... more

We had a room so small that our 2 suitcases could not fit in the room. (Note we travelled all over the world and we did not pay any excess baggage - so no, our bags were not too big). Rooms were stuffy, smelly and had no natural light. We arrived after 36hrs of flying and transit to be told... more

I arranged a suprise trip for my Son's 18th Birthday, which included tavel by train, hotel stay and a night at the theatre. We are not wealthy so booked a budget hotel as it was just somewhere to sleep, but didn't expect this!!! When we arrived approx 10.30am on the Friday morning the 'Gentleman' on the desk was quite curt... more