We arrived at this hotel with a voucher that had been paid for by Visa. We were told there was no room for us. They wouldn’t telephone or email our travel agent and there was absolutely no help in finding other accomodation. We are both in our 60’s and after a long and tiring journey were simply turned out on... more

a horribal hotel,belive me when i saw you dont want to stay at this hotel. i was scared to go back and felt the need to have lots of drinks before staying there. mouldy bathroom, window was held shut by a nail (didnt notic till the morning) builders just outside the window at 7am. tv only have one button so... more

I should have read your reviews on Trip Advisor before I booked. This hotel is possibly the worst I have stayed in. We were put in the room on the top floor (at least 4th floor) but there was no lift. Hard to climb when you're hammered. The mattrass was so shot that you just roll off. The water was... more

Myself and a friend stayed at the Chelsea House Hotel for 2 nights over the weekend. Both very happy with the accommodation and the customer service that we received. Hotel is a budget hotel, however the rooms were clean. Clean bet sheets, clean bathroom, warm rooms. Excellent location being only a 5 minute walk from Earls Court Tube station. I... more

This was advertised as a hotel, which clearly isn't a hotel. I stayed for 2 nights in the basement room which had stains all over the carpets, dirty shower (which i refused to use) and a hole which wasn't covered up in the bathroom window. This place was advertised as having a fridge, TV, safe and a hairdryer- out of... more

This hotel didnt deliver what was said in its description. We stayed in a triple room with one double and one single bed. Although the beds were comfortable and the room was warm, one of the sheets was dirty, the carpet was stained and there was only one thin pillow per person. We stayed in the basement room at the... more

What an awful hotel, it was dirty, mouldy bathroom, filthy shower curtain, it advertised rooms with a TV, our room indeed a had a TV that had the arial lead with the connection cut off, so therefore we could not watch a thing. they advertise parking, which there is room for 3 cars crammed in at £10.00 per night, they... more

The "house" was definiately not as it was advertised. It was dirty, cramped, not clean (so much dust in our room) and the bathroom was gross. The matress didn't have a cover on it, just a sheet, so hopefully I didn't catch anything there. Didn't get bitten by anything, but that wouldn't have surprised me. When they say 24 hour... more

As advertised on the website we booked though this sounded a pleasant hotel for an excellent price. The truth is just the opposite. The room we had was dark with just one small window about 3 feet away from the wall of the neighbouring property. Check in was a joke with the paper work saying 1300 but told when we... more