Sells itself as 5*, try 2.5! We needed 4, yes, 4 tries at finding a room that was even vaguely acceptable, worn furnishings, shower not working, patently used by smoker and not adequately cleaned. Restaurant reasonable, but not Michelin standard. Far too many rooms and not enough staff, although they were decent people who did their best. A small number... more

After deciding to go away at last minute on Friday night we booked Oulton Hll for one night at £180 for DBB. Our room was ready upon arrival but we were most disappointed. The room was "well worn" and not what we would have expected of "Yorkshires only 5* Hotel". The bathroom was adequate but the advertised toiletries were tiny... more

Grounds and location beautiful. Actual building beautiful, but shame about the service, hotel room. Indoor pool was not of 5* standard, more 3* and would rate the room the same too. Toiletries were very basic and stingy, just shampoo, body lotion and shower gel, shower cap, nothing more, not even slippers. Our room was not made until well after 5pm... more

Beautiful building and lovely grounds. The hotel is undergoing refurbishment but didnt really affect us althought the leisure centre will be shut now for the next 5 months. We booked a deluxe room which was very dark and had an awful view-side wall of hotel. On the plus side it had a walk-in shower. Part of the package was a... more

All pre-conference visits to this hotel went smoothly - excellent food, amazing suites, brilliant service. The actual event, however, was a bit of a let-down. Much of the feedback from attendees was negative with regards to the food & drink. A real let-down from a 5* venue (with a 5* price tag). more

Service and prices as you would expect from a 5 star hotel in the UK. Nothing to moan about, but nothing to write home about either. For those looking for a gym, the onsite facility is above average, fully kitted with Technogym equipment, including Treds, Bikes, Cross and Steppers, all with inbuilt tv. The weights area has all the necessary... more

We stayed at the hotel for one night with a wedding party. When we were shown to our room we found the porter to be very helpful and extremely informative about the hotel and its facilities. The room was ‘cosy’ and was clean, we had good quality toiletries although not generous amounts of them, but no dressing gowns or slippers.... more

Things started bad on our arrival, we where advised our spa treatment had been cancelled due to staff phoning in sick, the treatments where re-arranged straight after breakfast the following morning, our room wasn’t ready so we had to wait about an hour. The room was clean but dated although the bed was quite comfortable. Spa facilities definitely need upgrading.... more

We had stayed in this Hotel before and it was an excellent 5 star hotel but it isn't now. The room was dissappointing and tired looking. The window completely overgrown by the garden outside so it was dark and gloomy. When we stayed the first time dressing gowns, slippers, lots of different toiletries were provided but this time only the... more