I booked this guesthouse for a female colleague who had travelled from Cork. On booking, it was not explained that no one would be admitted after 9 pm. When my colleague arrived at 10 pm she was verbally abused and did not gain admission, she was left by herself, at night, in the rain, in a strange city. The credit... more
Management response from
GerQ, Manager
5-6pm was their booking in time, at 6.30 when they failed to show Geraldine contacted them to find out what was happening she also warned them twice that we close at 9pm, and would not allow anyone onto the premises after that, they give us assurance that the person would arrive before 9pm, Geraldine waited until 10pm, 5 hour’s after...