We arrived 3 hours before check-in and they were polite and ready to check us in early. It was clean, had a comfortable bed and was in a good location (near several bus stops and across from a train station, as well as about a 10 min walk from Princess Street or a 15 to 20 minute walk to the... more

The hotel looks nice, but service is a problem. Wake up calls arrived only inconsistently. The overpriced computer time is made even worse by glitches caused by the service provider. The front desk staff was helpful after I made them aware of the problem. Later, another front desk employee was most sincere and forthcoming with information about trains at nearby... more

Nice staff, great location, but noisy. Its more of a Super 8 than a Hilton. No chance of a decent sleep. WORST Hilton I have stayed at, and I have stayed at a lot more

Although we read the reviews before travelling, myself and my husband booked 2 nights at the Grosvenor hotel. We didn't realize that Club Wing means that you stay across the street from the main hotel. All of the concerns mentioned by others about the Club Wing are accurate. The carpet is worn, the toilet ran constantly but worst of all... more

Don't believe all the reviews, I was very worried about staying here after reading the reviews but found them to be unfounded. We stayed in the main building, not the Club wing across the road, which seems to be where most of the negative comments originate from, in one of the contemporary, refurbished standard rooms. Room was lovely and clean,... more

I found this hotel perfectly acceptable given the price. I booked directly with the hilton website at a rate of around £85 per night for a midweek stay of 4 nights on a b&b basis. I had a reasonable room, the double bed was a good size for a single occupant but i can imagine it would have been a... more

Spent a weekend at this hotel in their Club section, which seems to be their low-budget part of the hotel as the main part is across the road. I've stayed in better hostels for a third of the price!! The hotel is well past it's hayday, wouldn't rate it a 3*, although some might call it quaint, but definitely not... more

I feel very strongly that I should write a bad review for this hotel and warn other people about staying there. Having traveled many times in the UK and abroad for work I have never had to stay in such a horrible hotel and whole agree with the gentleman who reviewed it before me that it is falsely advertised. I... more

Me and my partner stayed at this hotel in May for my 21st birthday. When we arrived at the hotel we where very imprest, it looked lovely, modern, and very posh. When we went to check in, she told us about breakfast and that we could use the bar, then handed us the door card and said ' Now you... more