Stayed here for 2 nights and everything was excellent. A very large quiet room with every facility, including, free bottle drinks and when asked for tea/coffee maker it was delivered straight away. The reception staff and any member of staff you came across were super nothing was to much trouble, they were always polite and helpful. The buffet breakfast was... more

Located a seven-minute walk from the München Hauptbahnhof (main train station) the hotel features clean rooms, friendly service and one of the best breakfasts in Europe. The hotel is blocks from the old town and many of the major museums. Staff is very professional and helpful and even put out snacks in the lobby in the evening. I found the... more

I had the pleasure to stay at this BW Hotel in Munich. Some of the tripadvisor reviews I read were middle of the road on this hotel, but I went anyway, and am so glad I did! The service from begining to end was excellent. The guest service response to a minor maintenance issue was first class and caring. The... more

We stayed here for a week to visit Munich. We didn't have any of the noise problems described below and were very comfortable throughout our stay. The beds were fine and the room was much larger than other hotels we've stayed at in Europe. The staff at the desk were polite and helpful, and the breakfast was delicious. We also... more

Very comfortable hotel. Large family suite for 5 available. Expensive garage (same garage for some hotels in the area but more expensive for guests of Cristal !!?? Why ?) Wonderful breakfast with fresh squeezed orange juice, different sort of wurst, smoked salmon, cereals, rolls, croissant, ham and cheese, etc. Best quality, plenty of food, immediately replaced if finished. It's a... more

This hotel is pretty much what you would expect of a Best Western hotel - the facilities are good even if the hotel does look a bit tired. The breakfast room is really first class and they put on a wonderful range of goodies. However the main problem we found was getting some sleep - the hotel is far too... more

I stayed for two nights while attending an exhibition, so for convenience it does well as it's only a few minutes from the Hauptbahnhof. The reception area is fine, leading into a good enough bar and friendly staff. The breakfast area is adjacent to the bar and like other reviewers here, I have to say it's a better than average... more

I regularly reserve this hotel for most of my stays in Munich, i.e. usually twice a year (sometimes changing for nearby Excelsior, provided that the trip is not in one of those periods when they "pump-up" the rates to completely abnormal levels), and that's for 3 reasons mostly: 1) very good location with a 10-15 minute walking access to many... more

The Best Western Cristal is basically a hard working OVER RATED but comfortable place in the downtown area- suitable for business but not relaxation. If you want more tourist oriented things stay closer to Marienplatz which is much more oriented to the tourist life. The Cristal is on a busy main street- with a lot of street noise, and although... more