hotel is old. also, as soon as we checked into our rooms we noticed the toilet was not working. they sent a repair man who was supposed to fix it but after he left we noticed it was STILL not working. had to get yet another repair guy. staff was snobbish throughout, no apologies. breakfast/brunch buffet was delicious, as it... more

The hotel is a very ordinary international chain hotel with little charm. The lobby is not particularly attractive. My room was an average size, with very bland decor, that is more suited to a 3 star property. The location is nice and quiet near the water, with plenty of free parking available. It is probably a bit too far though... more

Stayed with my wife and 2 youngsters (booked 2 deluxe rooms) in May. The sauna and steam room is not for the free use of hotel guests. Either you are a member of this so called fitness club or you have to pay Euro 15.00 per person extra. This is ridiculous. Nowhere does it say on the hotel's web page... more

The Intercontinental Hotel is a delightful choice while in Hamburg. Its location in a hign-end residential area proximity to the lake makes it a quiet and charming place to stay. The rooms are very large and immaculately clean. The hotel also serves a wonderful breakfast you will want to ensure is included with your room. The hotel staff is well... more

The Intercontinental Hotel has to be one of the nicest hotels in Hamburg. This hotel is very comfortable. The rooms are spacious and the restrooms are clean and come with the appropriate toiletries. This place is definitely 5 stars. The staff at the counter and at the bar were outstanding. English is spoken throughout. If you ask for a non-smoking... more

The Intercontinental in Hamburg is located in a quiet residential area about 15 minutes walk from the city centre. The hotel also has views from certain rooms out onto the Alster lake. The welcome I received was very pleasant, the front desk recognising my Ambassador status. Fruit and chocolates were put in my room. My room was of a generous... more

I stayed at this hotel for a long weekend with my family. We liked the location, as it's in a nice quiet (upmarket) suburb, a pleasant 15-20 minute walk from the city centre. Be warned though, this walk wouldn't be much fun in the rain, or for a lone female, however, there is a taxi rank outside the hotel. The... more

I am an American who travelled on business with a group of people to Hamburg in August 2007. We were booked into the InterContinental Hamburg. The hotel was rather beautiful, and the staff helpful, cheerful and very accommodating to us English speakers. The room was cheerful, and the bathroom was immaculate and in good order. The main restaurant, Signatures, is... more

I stayed over for a business trip which is approx. 20 driving mins. away from the airport and approx. 10 taxi drive mins. (about EUR 9.-) from the old town. On the way to the hotel the area gets greener and more elegant, the hotel is just an old ugly complex in the exclusive neighbourhood of Rothenburg is just one... more