The hotel and room including bathroom was clean. Breakfast was OK. Staff was helpful and friendly. more

Since my last review I have stayed here again, and they completely renovated the hotel. The restaurant has had a complete workover, and the lobby of the hotel as well. I am not sure if all teh rooms are renovated but I am sure about the ones on the 5th and 6th floor. We booked a Deluxe room witch was... more

Just return from there... It was the most dirty and oldstyled hotel i have ever stayed. Receptionist was rude. Stay away from there, But if you go see under the bed!!! and the dirt inside the bath!! more

This was our third trip to Luzern. From the very first time we stayed at this hotel (Jan 2006) we found at least one of the Hotel Staff Managers to befriend us. She sat with me in the bar to enjoy a glass of wine and have a great chat. The second time, we were invited to meet the staff... more

Several reviews on Trip Advisor had led us to believe not to expect very much from this hotel. But we found it to be fine. We booked one nights stay for the start of an 8 day holiday for the end of June, and paid an additional £20 for a superior room. This we have found in other locations to... more

From the outside and lobby you feel like you are walking into a fancy hotel, but all that changes once you truly step in. I was traveling with a group of 45 high school students. Upon checking in, one group of students walked into their room to find it was already occupied. The hotel wasn't sure who was even staying... more

The Hotel Flora is indeed how other folks have described it: somewhat dirty, definitely a 2 star hotel using the 3 star Montana (another Best western hotel in Zurich) as a reference. Negatives include a noisy club downstairs (pity the folks living on the 2nd and 3rd floors), dirty walls, our room smelled like smoke even tho it was a... more

Check in was handly quickly and well, and every effort was made to make us feel welcome. Local information was produced and additional advice freely given. Excellent room, plenty of space. All staff were very helpful. Only one minor downside was the one night that we decided to eat in the hotel restaurant when there was a long delay between... more

The hotel location was good....a few short blocks from train station and very close to the Old Town and all the main attractions in Lucerne. The hotel staff were friendly and spoke fluent English. The hotel itself is rather busy...the rooms are dated and small but clean. We didn't book the Radisson SAS hotel because of reviews that said it... more