We booked this hotel on Wotif.com for 1 night. Breakfast was included and price was 2 adults plus child no cost. Was very confused how this rate worked but staff seemed very new and not much communication. waited a long time at reception before served. 2 girls at counter but both involved in 1 booking and did not acknowledege the... more

This place is good for just a couple days stay. Tried the restaurant and wasn't very good. Room service is daily and was good. Rooms are average for an older hotel. There were no cooking facilities. The laundry cost too much and the washing powder they give was not very good. Could not connect to my dial up internet connection.... more

We got stranded there two nights as it was the only hotel with some availability when we arrived late in Canberra on Australian day. Old, disgusting rooms. No hot water (!), except in the very early morning. Dirty pool. Very noisy 'dorm-like' corridors. Many electrical items out of order in room. All this for a rate that compares to Canberra... more

I booked this hotel as it had a good deal with accomodation, breakfast and attraction tickets without reading any reviews. After booking it I came across this website and found these horrible reviews. I was obviously concerned that I had just booked my family and I into a real dud. I was quite surprised when I got there, the room... more

Ok, I am a high school student from Sydney and I have just decided to write a review about this hotel. First, our school told us it is a motel. I don't know what had happened but now, it is a hotel..Then, we arrived at the hotel/ motel. It looked alright at the front.... The rooms varied in condition, most... more

Not my choice of accommodation and after one night we moved elsewhere. Looks ok from the front but inside it's just a dodgy, tired old motel which now happens to be called a hotel. The decor is dated, dirty, dusty, stained and worn. This place clearly hasn't been renovated in a couple of decades. Bedrooms are pretty basic and ours... more

I, and many work colleagues have stayed at HH on 3 separate occasions recently, not by choice I might add. Every time, without fail, the service has been bad, the rooms tatty and falling apart, and the food barely edible. A few incidents our group has had the pleasure of experiencing were - rude comments from staff members about individuals... more

The Heritage Hotel in Canberra sounds good. Four star, a deluxe double room at a very reasonable price, in a quiet but accessible part of the city. We were going up to Canberra for the weekend after a pretty demanding couple of weeks, and the prospect of a good night's sleep was a very attractive part of the package. Alas,... more