location and service was excellent, stayed at Horizon club, worth extra cost with free breakfast , drinks and canopes each evening for 2 hours. Its a great place to meet fellow travellers, definetly recommend to anyone more

We stayed here for 5 nights as part of a conference recently. Upon arrival we were advised our room was not ready. We were a bit upset as even though it was just prior to official check in time, they could not answer when the room would be ready and also everyone else who was turning up was getting there... more

We stayed at the Shangri La for two nights after a flight from Darwin. We were unfortunate to land in the worst rain Cairns has seen for 117 years! On arrival we thought the hotel was in a great position and looked fine but on entering the enormous minimalist reception area we were dissapointed. The reception desk was dwarfed by... more

Booked for 2 nights here thru wotif and got a great deal on one of the more deluxe style rooms. Really comfortable modern rooms with a lovely harbour view. Free car parking and fantastic restaurants onsite. The staff are incredibly helpful and friendly- this quality of customer service is very rare. Great location to the terminal that departs for the... more

I had checked the hotel website for rooms but the rates were extremely high, i went through hotels.com and got a much more reasonable deal, infact it was hard to believe i had to double chekc to make sure it was the same hotel, having got there, the hotel is in a nice location and also very well maintained, the... more

Our stay at Shangri La was over the christmas period and throughly enjoyed our time there. Our booking was made on the hotel website, I had to change my booking twice of which I called the hotel directly and they changed it with no problem and took the time to go through all the offers availabe. We book an executive... more

Of all the places I stayed in Australia this was my favourite. AS other reviewers suggested we booked a marina facing room and it was worth every penny. We had views of the marina and out to sea with a few islands but even better we faced across the river to the unspoilt rainforest covered mountains on the other side.... more

We stayed there for two nights in early February 2008, and were surprised that for a highly rated hotel what poor condition the rooms were in. Cairns had it's typical summer tropical weather, and the room was warm and muggy all night. The bathrooms had mildew stains in the grout, due I expect from the fact the A/C system could... more

We stayed in this hotel for only one night. It was actually a stop-over until we could fly out the next morning. The location was great! And we had a good view of the harbor. There were 9 of us. We had a one bedroom suite for 3 of us and three one bedroom rooms. The one bedroom suite was... more