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Reef Gateway Apartments

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  • Rooms: 23
239 Lake St, Cairns 4870, Australia
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3 of 5 stars Based on 7 traveler reviews
  • What to Expect:
    • 3 based on 6 reviews Rooms
    • 2.5 based on 6 reviews Service
    • 3 based on 6 reviews Value
    • 3 based on 6 reviews Cleanliness

Reviews of Reef Gateway Apartments

( 1-7 of 7 )
3 of 5 stars
Ontario, Canada
Jul 20, 2008

Apparently, this is some kind of co-op arrangement that is fairly common in Australia. Each apartment is individually owned and the on site managers get their income from caretaking and from commission on booking tours or arranging taxi services. The apartments themselves are ideal, but the problem is the cleanliness. Housekeeping is supposed to be done every 7 days with... more

Management response from
Patricia49, Manager

We are disappointed with the recent reviews. We do know who these guests are and are disappointed that they did not approach us direct that we could address any problems. On our introductory letter on arrival and also in our Compendiums we request guests approach us if they find anything unsatisfactory. We find that for each person who is unsatisfied...

1 of 5 stars
South Africa
Jul 13, 2008

The apartments are basic and not very comfortable (no baths, no view, basic public amenties in building, etc.). We expected more for the price. The main problem is the management which is awful, unfriendly and unhelpful. I would not recommend to anyone to stay there for a pleasant stay. more

Management response from
Patricia49, Manager

These people became disgruntles when we refused to open the Reception to allow them to get a selection of DVD to watch, this was approx 10pm. We were in bed as our day starts at 5am. They were well aware of Reception hours ( its listed on the door.) But persisted in coming outside of hours for DvDs or to...

1 of 5 stars
Manchester, United Kingdom
Nov 20, 2007

We had the misfortune to stay in this place. The rooms pictured on the web were certainly not the room we stayed in. As soon as we set foot in the room we could smell what can only be described as 'Wet Dog'. It stank the whole time we were there. The manager of the place is also very rude,... more

Management response from
Patricia49, manager

This family did not fit normal criteria of 4 persons, so had to be placed in an apartment to accomodate the extra. As we encourage our owners to decorate each apartment differently, and we don't have space to show every apartment, then it is obvious it may not be pictured on our website. They also required a Standard (3 1/2...

5 of 5 stars
Lancaster UK
Aug 20, 2007

My partner, son and I have just stayed here for 10 days. We had been a little nervous after the TripAdvisor reviews we had read. But we were delighted. The spacious 2 bedroomed appartment seemed recently refurbished; kitchen, bathroom, furniture and curtains etc all seemed new, well designed, very comfortable and extremely clean. It was very well kitted out. The... more

4 of 5 stars
Melbourne, Australia
Sep 4, 2006

My sister, myself and my two children stayed at the Reef Gateway in November 2005 and found it clean, comfortable and a great home away from home. The pool was well loved by my 6yr old and my 18 mth old. The fact that it had its own kitchen and laundry facilities was wonderful and the kids slept well in... more

Aug 29, 2005
2/2 found this review helpful

We stayed there with a family. Disappointed with cleanness. When we arrived, there was hair (not just one or two) on the floor in the bathroom and most of pots in the kitchen were grisy. And there were many ants in the bathroom and kitchen. There was roof (maybe metal) under bedroom window and when it was rainning during the... more

Jan 7, 2004
4/4 found this review helpful

Stayed 5 nights in one of the apartments during August. The room in which we stayed had a distinct unpleasant odour which just wouldn't shift and the room seemed to be damp. Whether this was just the tropical climate I couldn't tell, but by the end of our 5 day stay the at first only slightly noticable aroma had to... more

Management response from
Peter Farmilo, Manager

The comments were from walk-in customers, this means that they walked in from the street, inspected the premises and decided to stay with us. The comment about being aged is partly true, but the apartments have all been recently repainted and new white goods installed. We are rated as 3 1/2 stars, and are priced within that range. We have...

Reviews of Reef Gateway Apartments

( 1-7 of 7 )
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Reef Gateway Apartments Address

239 Lake St, Cairns 4870, Australia