We booked a two bed apartment for a girls spa weekened. Our large aparment was clean (apart from some fingerprints and scuff marks on doors and walls). The beds and couch were clean and comfy. I was dissapointed that the main bedroom did not have air con (2nd bed and living did) as it was hot one night and being... more

Booked here without reading reviews, terrible mistake! The 1st room was very dirty with soaking wet carpets and filthy toilets. We cleaned it ourselves and stayed for one night. The next day there was a disgusting smell in the whole unit and it was something to do with sewer waste pipe, it was so bad they moved us to another... more

In short the room hadn't been cleaned and behind the bedroom door was a G String. We demanded our money back and left pulling our bags behind us. End of story more

We stayed at the Phoenician because of its location and being a 4.5 star Resort we were looking for a certain standard. The location was great as its in the heart of Broadbeach with the Oasis centre and surf beach only a 3 minuite walk away. The Resort itself did not live up to its 4.5 star rating. There were... more

We spent 6 nights at the Mantra Phoenician. We saw some negative reviews on tripadvisor however the facilities available convinced us otherwise. Well we made a mistake. The location is great and while it is noisy at times we could cope with that. The disappointing aspect was that you are paying for a 4.5 star 2 bedroom apartment which presented... more

Unfortunately I have to agree with so many other reviews and advice people to not go near this property. Whilst the foyer area is quite grand, the rooms are absolutely revolting. The moment we walked in, the first thing I noticed was the smell (I think it was coming from the carpet but still not completely sure). The carpets are... more

I read many negative reviews prior to booking here but decided to chance it anyway, as the location is perfect - and it was. This hotel rates up there in the top 5 hotels for noise of all the hotels I have stayed at throughout the world. If you don't like noise, don't stay here! Garbage gets picked up everyday... more

I was a bit worried when we saw some other reviews on this site - but have found that there are different managers of the resort and your experience depends on what manager you book your unit through. If you book through Mantra - then beware - thats where you are most likely to get the bad units. If you... more

Currently staying at this property for a conference. Booked it because it was supposed to be over 4 star and in good location. Firstly, getting into the parking garage is a pain, you have to drive down an laneway to get to it. Security is good but a bit overdone Got to reception to find that the room would not... more