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Mercure Grosvenor Hotel Adelaide

Mercure Grosvenor Hotel Adelaide
Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2 of 5 stars 37 reviews
37 Reviews
5.0 of 5 stars
1
4.0 of 5 stars
4
3.0 of 5 stars
5
2.0 of 5 stars
15
1.0 of 5 stars
12
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#46 of 66 hotels in Adelaide
Description:
A historic hotel right in the middle of all the action in Adelaide. Opposite SkyCity Casino and the Adelaide Convention Centre and just seconds from... A historic hotel right in the middle of all the action in Adelaide. Opposite SkyCity Casino and the Adelaide Convention Centre and just seconds from the exciting shopping precinct of Rundle Mall. All rooms have been recently refurbished and now boast all new beds with fluffy feather duvets and pillows, contemporary warm colours, modern and stylish furniture, and most with large slim lined LCD televisions. more » « less
  • Address
    125 North Terrace
    Adelaide 5000
    Australia
Check Rates: $119 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 2 of 5 stars Based on 37 traveler reviews
  • What to Expect:
    • 2 based on 32 reviews Rooms
    • 3 based on 28 reviews Service
    • 2.5 based on 32 reviews Value
    • 3 based on 32 reviews Cleanliness
    • 3.5 based on 3 reviews Dining
  • Recommended For:
    • 30% based on 34 reviews Young singles
    • 20% based on 34 reviews Older travelers
    • 10% based on 34 reviews Budget travelers
    • 10% based on 34 reviews Families with young children
    • 10% based on 34 reviews Families with teenagers

Reviews of Mercure Grosvenor Hotel Adelaide

( 1-10 of 37 )
2 of 5 stars
Queensland
Jun 19, 2008

A friend and I stayed at this hotel for 6 nights in May 2008. When I made the booking via the accor website I specifically requested 2 separate beds. First the bad: Upon check in the (female) manager asked if we wanted a room with one queen bed, to which we replied that we needed and requested 2 beds. Lo... more

May 15, 2008

I don't know if I can actually state that I stayed in this hotel. I checked in in the afternoon and noticed there was no air conditioning despite the 35 degree Celcius outdoor temperature. Checked downstairs and they said they were working on it and should be fixed by the evening. Went for a walk and dinner and came back... more

3 of 5 stars
Sunshine Coast, Qld
Mar 28, 2008
1/1 found this review helpful

My husband and I stayed at the Grosvenor for 3 nights as a quick getaway to celebrate our 20th Anniversary. We had never been to Adelaide before so we were really happy with the location. It is in the same street as all the beautiful old historical buildings and straight opposite the casino. After reading reviews on this site we... more

1 of 5 stars
Australia
Mar 10, 2008
0/1 found this review helpful

Without doubt the worst hotel I have ever stayed at! Unfortunately I had to stay here again for work due to Adelaide being booked out. The rooms are incredibly small, gloomy and depressing. I had an issue with bugs in my room that took them a day and a half to clean and then relocate me to another room. Twice... more

5 of 5 stars
Sydney
Jan 31, 2008
3/3 found this review helpful

Stayed overnight with a group of friends in 6 standard rooms (the new renovated wing) on the second and third floors. No views at all but thats not what we were there for anyway - get out and about! Because the rooms all looked into light wells they were peaceful at night. Queen beds were comfortable and the bathrooms were... more

2 of 5 stars
Sydney, Australia
Jan 9, 2008
2/3 found this review helpful

Stayed here for 1 night Jan 08. Check in staff were not friendly and had an indifferent attitude. We had a campervan, and because it did not fit into their carpark, we were first told to park in an adjacent park (which we went to only to find again did not accommodate vehicles beyond standard size!). They then told us... more

Management response from
MercureHotelGM, General Manager

Thank you for your post. I have previously addressed these comments within the hotel's guest comment card system and understand that this has been resolved. There is no excuse for a lack of service and this has been addressed with my reception team. I am pleased also to say that we have increased lobby service including an increase of management...

2 of 5 stars
Brisbane
Jan 4, 2008
2/2 found this review helpful

I was pleased to see that the hotel had been recently renovated. We stayed in room 228, a standard room apparently, and while it was small it was adequate. What wasn't adequate though, was the size of the bed. It was not a double; more likely a semi-double. My wife and I are both slim but we had a bad... more

Management response from
MercureHotelGM, General Manager

Thank you for your post. I am interested in your comments regarding our beds: following our recent refurbishment we now have all new bedding ensembles in all our standard rooms. The majority of these rooms are queen sized with the remainder being king. I am pleased that you accessed a great rate off our website. Our Summer special rate was...

Dec 20, 2007

I stayed in an economy room. I would only like to add that: -main things in the rooms were generally clean (towels, sheets), but the room was still a bit dirty (insects) -they don't really clean the bathroom every day -windows cannot be open (only the one in the bathroom, but not so easily) - the air conditioning is quite... more

Management response from
MercureHotelGM, General Manager

Thank you for your post. I am pleased that you found our rooms generally clean. Following the completed refurbishment of these room I can say that these rooms look sharp and are certainly clean! I acknowledge that these rooms do not have windows that open however many of our standard rooms do have operable windows and some of deluxe rooms...

Dec 14, 2007
1/1 found this review helpful

Work booked a standard room for me for 4 nights. I was a bit worried after reading some of the reviews on this site, but the room was not too bad, it was clean and comfortable, though very small. The bathroom was claustrophobicaly small. The room appeared to have had the furnishings renovated...new bed, fittings, etc, but the room itself... more

Management response from
MercureHotelGM, General Manager

Thank you for your post. I am pleased to read your comments that you enjoyed the room. The room you booked appears to be one of our economy rooms. These are compact rooms specifically designed for the budget traveller. You may be interested to know that our standard rooms offer larger 4 star accommodation and give more space to spread...

4 of 5 stars
Melbourne
Nov 24, 2007
1/1 found this review helpful

Having booked my blue holiday package through the airline, I was dismayed to read the terrible reviews on this site. However I was so relieved to find it clean, refurbished and light with big clear windows. I stayed in room 473, at the back of the hotel, which was a bit of a trek to find, but really clean fresh... more

Management response from
MercureHotelGM, General Manager

Thank you for your post. It is always a pleasure to receive positive feedback. You will be interested to know that we have made further enhancements recently to our breakfast - the bircher muesli is truely sensational! Thank you again for sharing your experience and I look forward to welcoming you back to teh Mercure Grosvenor Hotel Adelaide. Adrian Williams...

Reviews of Mercure Grosvenor Hotel Adelaide

( 1-10 of 37 )
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Mercure Grosvenor Hotel Adelaide Address

125 North Terrace, Adelaide 5000, Australia