spent 4 nights at this hotel last week while visiting Melbourne to see the show "Wicked". Great rooms with an adjoining one for the children. Both rooms had own bathrooms with fantastic showers. The bathroom was in need of some paint work but everything was very clean. Rooms were large with all the usual amenities but also had DVD player,... more

I booked this Hotel via their website and as often the case when they provide a good deal there are strings attached. For example you can get the room next to the lift (noisy as opposed to convenient) as I did. The room overall was not too bad. Beds were comfortable and the room clean. Most facilities such as Mini... more

The location of this Hotel is great. Right in the middle of Swanston Street. The hotel is really just your average hotel, nothing fancy. Basic rooms and facilities. more

I stayed at the Swanston Hotel, Grand Mercure as part of a Monograms tour with Globus. This hotel is in a wonderful location. It is right across from the daytour operation (Grayline, etc.) and convenient for hopping onto the tours. My room was very nice and overlooked the city. Check-in was quick and very friendly. The concierge was quite helpful... more

Stayed at this hotel in May for a shopping weekend away to Melbourne. The location is fantastic - so central to everything. The room was nice and spacious with a good view of Melbourne. The hotel cleaning staff weren't that good they seemed to do the basic minimum to get by with the daily cleaning of the room - however... more

The location of this hotel is really good if you're in melbourne to shop. Its close to the main shopping strip and only a few blocks away from Melbourne Central. It is also within a walking distance to Crown Casino. The area is on a busy, main road and close to public transport. The service is average, you just check... more

We stayed at this property for three nights in May, and found it was very good value. Our room was large and very tidy and clean. The location of this hotel is great! You can get on trams and get around very easily. The hotel staff were very friendly and helpful. Would recommend this hotel. more

We stayed here on our free night with the Accor hotel and If this had been our first experience with the Accor chain I would have canceled my membership, but since we have been with them for 7 years it was certainly not of their usual standard. I find it hard to believe they are affiliated ! It is in... more

What can I say. The staff watched us fight with our luggage when we arrived. The view of the wall from our room with the broken toilet sucked. The restaurants in both this hotel and the ajoining one left heaps to be desired. This was the start of a five week holiday for us thank god the rest of the... more