Good location right in the city. Rooms are comfortable, albeit the shower is a bit weak. Internet access good but still charge for Internet access more
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An amazing honeymoonGood location right in the city. Rooms are comfortable, albeit the shower is a bit weak. Internet access good but still charge for Internet access more
Thankyou for your feedback. We will have our engineering team look into your comments in relation to shower pressure. Please let me know if I can be of assistance with your next stay. Warm regards, David Wright
This was the first time we had been in Melbourne and I was looking for a place that was close to everything. I found it at the Novotel Melbourne on Collins. We arrived very early in the morning on the 4th June and were not expecting to be able to check in till much later. The front desk staff were... more
Thankyou very much for your kind feedback. I will personally ensure Darcy gets a copy of your response. He will be very pleased that his efforts are recognised. We have also discussed our procedure for late departures to ensure keys are extended. If I can be of assistance in any way for your next stay, please let me know. Warm...
Booked a Night in the Novotel with my Husband, as we had not stayed here before. The Ambience is lovely the Room very comfortable not as Roomly as I would have expected. Needs a little up dating. The breakfast was fantastic and well worth the extra money, as the choice was there to cater for all. The only downfall was... more
Dear Colin65, Thankyou very much for choosing to stay with us. We appreciate your comments in relation to the room and will ensure your feedback is passed on to our team. Perhaps when next you stay, I can arrange an upgrade to one of our larger room types. I will also ensure our kitchen team receive your breakfast comments. Our...
Stayed for a couple of nights during the week and was a little disappointed by the facilities of the hotel. The "fitness centre" was below average and is located outside the hotel looking over a shopping centre. The rooms have all the basic essentials except that I did find it quite average. Overall, I think the hotel needs a renovation. more
Dear Adrian, Thankyou for your feedback. It is disappointing to hear that we fell a little short of your expectations. In relation to our gym, we think that when next you stay you will be pleasantly surprised. Your comments in particular have been addressed and we have refurbished the gym and expanded the equipment range. We trust that you will...
From the moment we walked in until we departed we were treated like we were their number one guest. The service we received was that of a 5 star. We couldn’t have asked for a better location. With us being the shopoholics it was great that we didn’t even have to leave the hotel to get a bargain! All the... more
Dear Excited71, Thankyou very much for your words of encouragement. Comments such as yours have a profound impact on our team's commitment to impressing every guest. We cannot put into words how much great feedback matters. Please let me know if I can be of assistance in any way when next you stay. Warm regards, David Wright
The hotel has a great location - I didn't need to drive or use the trams, as I walked everywhere. All of the staff were great - the porters on the ground floor were very helpful with directions and recommendations. Overall, an enjoyable stay and can recommend highly. more
Dear Fiorano73, We appreciate you taking the time to pass on feedback about our hotel. It is always a rewarding experience to read positive comments. Our team love responses like yours. Thankyou very much for staying with us. Please let me know if I can be of any assistance when next you stay. Warm regards, David Wright
I stayed at the Novotel on Collins for a business trip for 9 nights because of its location to the office and the city's main attractions. The room was generally OK but could do with some updating. The common areas (hallways, lobby) and the room decor look drab and depressing. The service was generally OK but the housekeeping on one... more
We went for a girls night out in Melbourne having a terrible night with the hotel. The valet parking is very difficult to find as there are no parking spaces to get off Collins St at the front of the hotel. The room we were put in was not what we booked and it took hours to sort out the... more
Dear Possum5, I am terribly disappointed to hear of your recent stay with us. From your feedback it appears that we have not delivered service to our typical high standards. I would love to have the opportunity to discuss your stay with you personally if you are willing. My email address is h1587-gm@accor.com Warm regards, David Wright
Stayed here for Business in January. I usually stay at the RACV however it was booked out due to the Australian Open (I highly recommend the RACV hotel). The location was excellent for what I needed. Close to the business hub of Colins St and a short walk to LaTrobe and Williams St. Check in - was OK. Although the... more
Stayed at the Novotel for two nights over new year in an executive suite. Check in was smooth as, we were on our way to the room within a minute or two. The room was large, clean and well appointed with a large LCD screen. Ordered room service one night and was tasty and priced well for Melbourne. Pool was... more


