I am a business traveller. So to book into a hotel with Internet is essential. In all my travels I have never been to a worse serviced (and I travel in 3rd world countries) hotel for broadband service. I say that because it is one thing not to have Internet, but it is another to claim you have it and... more

This Hotel is the pits. Where do I start? The outside looks great, but rooms are tired and shabby. The only thing on offer at the restaurant was a buffet for $32, which consisted of some very unappetising looking cafeteria style dishes. Check in was slow and inefficient. When I called the front desk, it took 45 minutes for someone... more

It was a hard choice to convince ourselves to stay here due to the poor reviews. However we were arriving at the airport just after midnight and wanted somewhere nearby for a good sleep and a late check out. We booked on line and via e-mails, got a midday check out and a reasonable rate of NZD146. The bus trip... more

We and other fellow travellers on a delayed international flight (which caused us to miss our internal connections) were put up at Grand Chancellor by Air NZ. They also paid for our transfers on the hotel shuttle ($5 each way). The hotel is very tired, and is in urgent need of reburbishment. The room was old and drab, with an... more

Stayed at the Grand Chancellor for one night, whilst connecting at Auckland. Comments: Lobby: The hotel has a wonderful and modern exterior and lobby. Everything looks very grand and 5 star on first sight. However, once you get past the lobby into the halls you soon discover that the grandness is literally just a facade! The hallways and rest of... more

In Auckland the CBD (downtown) is not very close to the airport, and because we had a car and an early flight we decided to stay here overnight. People have said the hotel is dated...try a built-in radio into the headboard of the bed. It looked 1960s? vintage. The bed was old and worn, and at first I didn't even... more

We stayed here for just one night while visiting relatives nearby. Our room in the annex was dated but clean and reasonably spacious, and the bed was relatively comfortable. The small concrete balcony off the room was filthy with moss and mould. Desk staff were friendly but not very efficient. We paid just over NZ$120 for the night (including one... more

Bus to the hotel costs $5. Grand looking entrance.Then it gets bad, very bad. We had one of the upstairs refurbished rooms. It had the worst bed I have ever tried to sleep in. The furnishings were the cheapest of cheap and the finish to the refurbishment is awful. Lots of poor joins and gaps. The loo had a totally... more

This hotel is very old, and has not been upgraded for years. They do however have wireless in the rooms, but you have to ask for it. Even when you do, the reception staff seem to have no idea of how it works. They have to physically activate a switch with your room number. I was on the phone to... more