We regularly stay in Sofitel hotels in different countries, and were disappointed by the Sofitel Marrakech. It is not up to the usual Sofitel standard. We were impressed by the standard of customer service - staff were very polite, particularly the doormen. We also loved the fact that the hotel was filled with the scent of fleur d'oranger in the... more

We are Sofitel Privalage card holders and I have to say I have rarely felt less privalaged! I find the reviews here staggering in their praise of this Hotel which frankly we couldn't wait to leave.I would recommend reading "kceese's" review "unbiased review" - rather than repeat it all I would just add from our own experience. We had stayed... more

We stayed here on our first night and were very pleased we did. We arrived at about 9.30 a.m and our room was ready - standard double with a view over the gardens and pond - not the best view but as we weren't staying in our room all the time, this was not a problem. Room was nice and... more

We thought we would pay a visit to this hotel during our stay in Morocco and I believe it is the best in Marrakech. Fabulous reception areas with really friendly well trained staff. We had lunch here by the pool and it was lovely. Good value considering he luxe surroundings and I had a salad nicoise with bread that was... more

As per other recent reviews I would agree that this hotel has sorted the problems discussed in more distant reviews. The check in process is personal and perfect. Checkout also speedy. The public areas of the hotel are wonderful and spacious. The large pool was a bit cold but it was still early march. The hotel is situated close enough... more

Would love to see where some of the doommongers on here usually stay. We didnt actually stay here because of the reviews, (thanks for nothing guys) however we did pop along for a 3 hour session twice on their fabulous terrace and pool bar. Ive stayed in some lovely hotels for both work and not and this looks 5 star... more

I am going to be as objective as I can in this review. Many of the reviews below are pretty one-sided and I am going to explain my side of the story. The hotel is not all that good, but is not all that bad. I hope you find my review helpful in making hotel selection in the future First..... more

I was taking my elderly mother on a trip to Marrakech and needed somewhere "reliable" to put us up for 4 days. Having read several reviews about the "gestapo" attitude to taking bottled water into the hotel rooms, I can admit that I was a little apprehensive! However, all went swimmingly! The hotel staff was welcoming and very pleasant. Speaking... more

We recently returned from a long weekend at Sofitel Marrakech and were pleasantly surprised at the beautiful interior, gardens and friendly staff. Pool was nice but be prepared for the chilly water! After reading some earlier reviews we were witholding judgement, but the staff were welcoming, especially to our 2 1/2 year old son. The locals love young children. Although... more