At first glance the Sofitel is gorgeous, must admit that I was impressed with the hotel surroundings and the size of the room, the spacious bathroom with personal water feature. My toddler loved it too, she was ambling everywhere in the room and we particularly liked lazing together on the daybed in the balcony. However, on closer look, the sheen... more
Management response from
Sofitel_Riverside, General Manager
Dear Snowelm,
While I appreciate you have been disappointed with certain aspects of you stay, I am compelled to clarify some of the statements you have made which are inaccurate.
The Hotel opened in November 2006 as the Ratilanna Riverside Resort. The Hotel was re-branded to Sofitel Riverside on 1 July 2007. The Grand opening was held on 19 January...