I travelled here for business, so it may be different than others' view of this property. The hotel is located about a 25 minute drive from the main Patong Beach area. Great if you want that quiet, remote, get-away-from-it-all type of feeling. But if you want to get around and see the island, it is a pain. During my stay,... more

Me my wife my mother and my 7 year old daughter had a great time at this wonderful property.We were recomended this property by our friends who had been here and also loved it.The property itself is sprawling and the free ferry boat rides were awesome.They took great care of my daughter at the kids club.The price of meal is... more

We had a great time in the Hotel, but you could not go no the beach with the locals pestering you to buy their cheap goods. Not what you want when trying to relax on the beach, so we stayed around the pool during the day when in the hotel. Shame, because the hotel and resort is great. more

We stayed for 11 nights over the Christmas period, the hotel was decorated with lovely Christmas decorations and really made it feel like Christmas. the hotel is situated around a laguna with other hotels dotted around the Laguna the Laguna hotel is right on the beach front, we were given a second floor room but did not like it as... more

My boyfriend and I had an enjoyable week long stay at Laguna Beach. Even though most of the other guests seemed to be families with young children, we did not feel out of place as a young couple without children. (I think I enjoyed the two baby elephants who live there more than some of the kids did - so... more

Just back from a 10 day stay with the family. The two elephants who appear everyday are the stars of the hotel. The Kids Club appeared well organized with plenty of activities and the kids spent most days there. Restaurants were nice, especially the Thai. Rooms were very large, but the beds were hard (problem solved after calling for help)... more

We arrived in Phuket on a Wednesday night, our transfer to the hotel was there waiting when we arrived and we had a pleasant drive in an air conditioned bus. When we arrived at the resort we were greeted by staff with beautiful flower braclets and shown to a seat and served with a cool refreshing drink and cold hand... more

BY FAR THE WORST PLACE I HAVE EVER STAYED!!!!!!!!!! The A/C never worked!! We were dripping in our own steat, even after a cold shower. I was so disappointed and could not believe that we put up with such horrible customer service. Every time we brought up our discrepancy their solution was to just move us to a different room.... more

We stayed at the Laguna Beach Resort , last week in March,after having already spent 2 weeks in Phuket at 2 different,excellent, resorts. Boy, did we ever regret booking here! On arrival, lots of families sitting/standing around at reception, looking lost and waiting for attention. Although eventually dealt with by a smiling woman, we were still hot, and kept waiting... more