Great value right in the heart of the old town (be prepared for manic little streets and walking on streets, not footpaths). Staff were very friendly. We booked a "standard" room for 4 nights, were told we'd get a top floor room but didn't - we got a tiny (I mean barely wider than a double bed) room with a... more

I flew into Hanoi and was picked up at the airport by Elegance 2. I would recommend this splurge as you do not have to hassle with the many people wanting to give you a ride. Much has been written on Trip Advisor about the Elegance 2. It is all true! They cannot do enough to help you. Even before... more

My first review from our 15 day trip to Vietnam. I'm a cynical 20 years jaded international business traveler. I was unsure if the low cost, locally owned hotels in Vietnam would meet my expectations of a "bargain" price, while providing acceptable quality for an enjoyable holiday, versus using the usual international chain hotels. I booked at this hotel because... more

We stayed at Hanoi Elegance 2 from 3 to 6 Jul 08. We have previously stayed in Elegance 1 in Mar 08, it was a wonderful experience. The main reason for us choosing Elegance 2 is the lift. We requested for room 405, as we saw from the photos posted that it looked like a big room, and we got... more

We have just returned from a wonderful trip to Hanoi. I booked the Hanoi Elegance 2 (perfectly located in the heart of the Old Quarter) via the website which all went smoothly. They were extremely helpful ensuring we had 2 rooms (for ourselves, our 2 kids and my parents) close to each other. The hotel organised our airport transfers (to... more

We have nothing but praise for this hotel. As per all other reviews hotel staff were extremely helpful and totaly trustworthy. We stayed 5 nights split by 2 trips to Ha Long Bay and Sapa. Hotel booked both trips (which i would recommend) and all rooms were great. I don't think you will have any issues with this hotel. Rooms... more

My partner and I just returned from a trip around South East Asia and Hanoi Elegance 2 was easily the best hotel we had the pleasure of staying at. We were offered to be picked up from the airport for US$15, which we accepted. Driver took us straight to the hotel, didn't bug us for a tip, and helped us... more

It was hard to believe that the service could really be as good as the reviews, but it really was. We booked the junior suite 705 and it was a great room. The double-glass really did keep the noise out and it was a pleasure to go on the balcony in the early morning and watch the city wake up.... more

Stayed at the Hanoi Elegance 2 for 4 nights in June. From our arrival to departure, everything was brilliant. Staff so friendly and helpful, they just couldn't do enough for us. Booked Bhaya cruise on Halong Bay, City Tour and train tickets through the hotel and everything went smoothly. Location of hotel in the old town is perfect base from... more