I visited Jerusalem last week, and had few friends from New York coming to Israel. When they told me they would like to stay in Jerusalem for two days, I jumped and Traveled 45 Minutes from Tel-Aviv arriving to Jerusalem. A night before I login to my accout at hotels.com and looked for an Hotel in Jerusalem. I Must tell... more

I stayed at the 'lesser' Royal Wing as the Renaissance Wing was fully booked, and I'm amazed at some of the criticisms on this site. Firstly, I found nearly all the staff really helpful. There was one lady on Reception in the Royal Wing who was a bit curt, and the staff at breakfast could have been taught how to... more

This hotel was a part of a Holy Land tour so I had nothing to say about the selection of it. We were warned that some hotels do not meet American expectations, and if this is really a 5 star rating that was an understatement, yet expectations were not high to begin with. AwGinotShomron on Dec 30, 2006 reported the... more

I'm updating a review I gave last May 2007, having returned to this property. Here are some random notes: 1. Full renovation (e.g. new bathrooms, new TVs, new furniture) has yet to occur (see also # 9 below) 2. Housekeeping does not change bed linens daily. They simply make the bed. I could not determine how often bed linens are... more

This hotel located in West Jerusalem is convenient for those visiting the Knesset, Israel Museum and the Hebrew University. Not as plush as you would expect from a Marriott property, as the rooms are rather dull with sparse furnishings. Overall, the hotel is quiet, safe and offers free parking. The free Israeli breakfast offers a bounty of fish, vegetables and... more

We just returned from a stay here. My advice: Stay Away! It baffles me that Marriott would keep this property in its collection! Renaissance Hotels are Marriott properties, but how this one got away from their usual high standards is mind-boggling! Dirty, worn out, run down, are the best descriptions. Staff is very indifferent to guests, and ultra-religious in the... more

Two different hotels in one; price given on phone was not the same when arrived; if you're booked in the lesser part-poor service and difficult to get luggage to apprpriate elevators; Staff was not helpful-and access to a hotel desk top computer was very expensive; They did provide a shuttle to Old City a few times in a.m. but no... more

The hotel is sad and outdated with bad early 80's decor. They would not turn the heat on in march even though it was freezing. The staff was clueless. They use an unpleasant smelling cleaner. Aside from that, the indoor pool/sauna was pretty good, but small. The outdoor pool was not open. Breakfast was good. It is not close to... more

I was an overnight guest at the Renaissance Jerusalem Hotel on the night of December 29-30, 2006. Early in the morning of Saturday Dec 30, 2006 there was a fire in the hotel sauna that generated a great amount of smoke. The smoke was clearly apparent in the rooms of all the floors in our wing. THERE WERE NO SMOKE... more