After reading the stories re the renovation I have to admit I was worried about staying at the hotel. First the moans! I actually stayed twice in the same week. The first was for one night in transit to Oman. I requested on my return three days later a non-smoking room, which they promised and was not available. My booking... more

My husband and I have just returned from a 3 night stay in this hotel and it was absolute bliss. Everything about this hotel was 5* luxury and the service was like nothing I have experienced before - even in the same grade of hotel. Our room was gorgeously decorated and immaculately clean with the facilities of the room continually... more

October 4, 2007: Beware: the main lobby is under major renovation and the noise level penetrates throughout the property via the open lobby. Even my room, as far away from the lobby as it is, is not outside the reach of this noise. Some elevators are closed and are being renovated thus creating additional noise on various floors. The noise... more

I had such a bad stay at this hotel and I'm glad to see that it is being refurbished. However, the poor treatment of guests is continuing and it STILL sounds like one to AVOID. We arrived having booked a room on the "best available" basis. It was only one night but we travel to Dubai a fair bit. Arrived... more

It was my second stay at Bustan Rotana Dubai. Hotel is under going renovation and paint smell is everywhere but i knew before hand about renovation. Upon check-in i was given a newly renovated room at first floor. Room had unbearable paint smell. While going for a dinner i registered a complain with Customer Relation Desk and by the time... more

I decided to spend one night here with my two young children at the end of my ten day holiday. The hotel I had been staying with was a two hour drive from the airport, so I wanted to be closer for my 9:00am flight. I would rather do a ten hour drive starting at 4:00am than ever put myself... more

I stayed at the Al bustan hotel in July. Worst experience of my life. Hotel reburbishment was being carried out - spent alot of money aand was a waste. Had a room on the 4th floor and the room sounded like an aeroplane was setting off. The cooler/chilling system was on and loud. Could not sleep at all. Changed rooms... more

This was our 4th trip to Dubai and by far our most disappointing. We have just returned from a five night stay at this hotel. We arrived at 2 am after a long haul flight to be told our room had been upgraded. Great we thought...until the following morning at 8.15am when we were wakened by the sound of hammering,... more

We researched the internet re accom in Dubai .Because we arrived early and departed early we decided on hotels close to the airport .Al Bustan Rotana our final choice .Our travel agent then did the booking for us . Arriving in Dubai after a 15 hour flight at 6am , we were aware our room would not be available until... more