My first time in Chengdu and first stay at a Kempinski in China. I had the impression that Kempinski was a luxury chain but this is not a luxury hotel... basically a Chinese 3 star. Check In My co-workers arrived just prior to me checked me in... but afterwards they indicated that there was only 1 staff and a long... more

Just stayed at this hotel for 3 nights. As a very frequent visitor to this city, have extensive knowledge of most hotels and wanted to provide my feedback on this property. Overall, it was probably an average hotel. Service Hit or miss here. The reception and front desk services were very good yet when I arrived at 11pm, there was... more

In a country where most travelers outside Beijing and Shanghai are Chinese, finding a hotel that meets international standards is a treat, and the Kempinski certainly qualifies. The rooms are modern and comfortable. The public spaces are stylish and look new. The breakfast buffet is fine for Westerners, and the Szechwan restaurant pulls no punches in the spices, serving up... more

Frankly, I am a bit surprised about the negative reviews, i.e., "Poor Service." This is one of the very finest hotels in Chengdu, and we have utilized it many times. But realistically, the service has indeed improved greatly over the past two years, and I would overlook the pre-2007 reviews on "service." Situated in one of the finest parts of... more

This is a beautiful hotel with lovely and comfortable rooms. The bathrooms are gorgeous. The Internet connectivity was the best I've experienced in the world. Breakfast was outstanding. The spa had very expensive massages - and the pool was like a hott tub. The gym was in sauna-like temperatures and the staff offer you warm water as you work out.... more

Kempinski is a great facility; the lobby is grand, the rooms are luxurious. But the staff seems to have an indifferent attitude and lack of maintenance is making the signs of wear to show. Perhaps the agreement of responsibilities between the owner of the building and the Kempinski management company are not very well defined. When checking in, the staff... more

We stayed in one of their deluxe suites, and we really liked the suite. It's spacious with top-quality furnitures. You get a nice city view from the windows. Its bathroom is beautiful. The hotel has a few beautiful swimming pools. The only problem is that the temperature control panel in our suite didn't seem to work and a few technicians... more

One of the nicest hotels I have ever stayed. Spacious room with contemporary funishings, very stylish and comfortable. An incredible bathroom! Tons for your $! more