we just came back from surise mamlouk palace in Hurghada.... it was beautifull holiday....everything was great from the hotel, room, staff and food... we had wonderful time over there the food was excellent we had a wide varity of food ....really u can't go hungary at this hotel .... the service was excellent they always serve with a big smile... more

we were a party of fifteen adults and teenagers and everyone of us had a brilliant time we were well looked after from the moment we arrived till we went home all the staff couldnt do enough for us . has for the food i am a very fussy eater and dont like in particular chinese or indian food but... more

Had a rest from May, 14th till June, 1st. A family of 4 persons of 2 adults, two children age of 2 and 8 years. Very much it was pleasant, a reluctance was to leave. In general that all described by "the previous 2 orators" is truly and objectively, from myself I will add, that it is rather useful to... more

Well what a surprise we had when we got to the Hotel. We originally booked the Siva Grand Beach as we where returning after last year and had our Holiday changed by Thomas Cook to this Hotel well Thanks TC the Hotel was fantastic the only negative thing I have to say is about the service in the main restaurant... more

we were me and my wife in this hotel for 7 nts, it was so fantastic hotel with good location, we had room No. 19206 with view to the sea and pool view and with big bed, the staff they are so helpful and always smile, the food sometimes was cold and not warm enough, the reception team they were... more

We stayed at the hotel 22nd to 29th April and having been to Egypt 6 times, knew what Egypt has to offer. However, I must agree with other reviewers, the food was disappointing. The hot food was generally luke warm and the chips were stone cold on the 2 nights we tried them . Also on one occasion I found... more

Well according to some of the reviews this is a great place to visit, If you like cold food and food poisoning then you'll be in paradise and will never want to leave, yes there is tipping culture to the country and if you don't then you will get bugger all, especially a drink, but to be fair a couple... more

spent two weeks at the mamlouk palace 1ST-15th and really enjoyed it. We were in room 21206 and had a cleaner called ali nasser who was absolutely fantastic and deserves every penny he works for, nothing was ever to much trouble for him. The hotel is very clean and the grounds are very picturesque. The waiter at the swim up... more

Well where do I start,The first thing that strikes you is how attentive the staff are.secondly there is a tipping culture @ the hotel, a few tips here and there goes along way! The food generally is fine but I must say is not the hottest I've ever had, and I did get food poisoning, The Thomas Cook rep did... more