Stayed here for 2D 1N- wish I could have stayed longer! The hotel is really nice- lobby lounge is refreshingly huge & bright; the room I was in had a lovely king-size bed and I loved the vast amount of space available both in the room & the bathroom. The hotel staff are extremely friendly & helpful. All in all... more

I have stayed this hotel twice, one for business tirp and one for tourism (playing golf). The hotel is located closed to city centre but slightly away so thah you are free of traffic jam in day time of Surabaya city centre. The facility is kept very nice condition. "Nishimura" Japanese restaurant is one of the best taste in Surabaya,... more

requested an airport pick up, by the time i arrived, the driver is ready by the staris with the hotel sign and name, he proceed to help me with my suitcases. the service doesnt stop there, in the car he has provided me with ice cold towel, newspaper, water and some pops. once i arrived at the hotel, they have... more

I have spent three nights in this hotel during a business trip to Surabaya. In the first moment I was surprised by the amount of security. I have stayed in the horizon club on the 12th floor which offers a seperate check in and a lounge. This is perfect for business travellers and their needs. The room was fully equipped... more

I stayed for 2 nights at the Shangri-La during a recent business trip. While not up to the usual grand and opulent standard of Shangri-La hotels in other destinations, the hotel is still luxurious and comfortable. Rooms are spotless, with nice amenities and beautiful bed and bath room. The hotel staff were polite and helpful. Check-In/Check-Out was done efficiently and... more

This is a very pleasant hotel, with excellent service as you would expect. It is very central to business facilities in Surabaya, and the lounge servicing the executive floors is well stocked and patronised. A small criticism - when I arrived last time my telephone was not working, and I was a little frustrated at the time it took to... more

I travel to Surabaya every couple of months and usually stay at the Shangri La. It is one of the top three hotels in Surabaya and a very comfortable place to stay. The interior design is typical Shangri La. People who use this chain will know what I mean and all of the amenities expected from a five star hotel... more