We had problems with this hotel from the start. Were travelling in a group of 8, everyone was spread accross the hotel even though we asked to be put together. We did not get two single beds in one room as requested, then got two single beds in another room when a king was requested. In the room with 3... more

I booked our stay on the net, and when we arrived, the hotel advised us that they no longer accept bookings from 3rd party agents online! They wanted to charge us full rack rate for the booking, but we had already paid our agent. We contacted them and got the amount refunded. Went to the Merlin Beach Resort instead, which... more

My stay at this hotel was the worst travel experience that I have ever had. I fail to understand how a so called 4-star hotel can treat their customers so callously. I made a mistake and made my reservations for 1 person rather than 2. My bad. The hotel website and rack rate is 500 baht ($17USD) higher per night... more

Our 'little' room was no where as attractive as that of Weens9294's. When we asked for a change of room because of air con problem and chipped bath tub,sigh sigh, the next room was not any much better. No problem la, after all we were there to relax and enjoy. Checking in service was quite unique actually ...didn't have to... more

Banthai is right in the heart of Patong, on the main road, but just set back enough to not hear the noise from the nightlife. 2 great pools, both with swim-up bars and really friendly staff. ROOMS: We stayed for our honeymoon and we booked a deluxe pool access room but were upgraded to a suite. Modern decor, and a... more

Stayed at The Banthai the first week in May, Travelled with a couple of friends and after reading earlier reviews regarding the unavailability of rooms upon arriving I was a little worried. I have to say we had no such problems, we had three rooms booked and our check-in was fairly quick and easy, although even though we booked as... more

After reading some of the reviews - we arrived at Banthai a little apprehensive, with printed out confirmation in hand as recommended. Our arrival time was about 10.30am and we knew that our rooms wouldn't be ready till 2pm so came prepared with togs etc in cabin luggage ready for a dive in the pool. We had two rooms booked... more

My husband and I stayed at Ban Thai during Songkran ( Thai New Year in April ) which was great fun.Hotel is in a terrific location, tucked away in an alleyway so you dont get any street noise.Lots of eateries within walking distance and a shopping centre about 10 mins walk.Rooms were quite nice, made up each day usually by... more

this is a really decent ,well located holiday hotel, very clean,edgeof the action , 2 mins to beach and about 7 mins walk to bangla rd, if you can afford the extra book a deluxe pool room, you have ur own direct pool acess and private jacuzzi, Mcd ,Starbucks, mexican, irish bar all part of the complex......its ageing little bit,... more