We had booked 2 superior rooms but were offered a free upgrade to a 2 bedroom "Brooklyn Suite" as our rooms were not ready at the time of check-in. Good deal we thought since the suite cost a lot more & apparently more luxurious. I am not sure if the suite we had was a renovated one as I believe... more

We stayed this hotel for four days. Facility is acceptable but the service was terrible. At the first night, water was stopped. On the first call, the operator promised to send maintenance staff but nobody appeared. The second call, the same result. During that time we couldn't even use the toilet. Upon the third call, the operator explained they are... more

Good things. The breakfast was superb, with a wide range of excellent Tamil, Malay, Chinese and European style choices. Free internet in some parts of the hotel (although pretty slow at times). Location good if you are into shopping, Opposite the monorail so good and easy access to other parts of KL. Not so good things. Just a lack of... more

We stayed in their standard studio suite facing the towers. Great value for money. Carpet and toilet a bit dated but the room size, price, breakfast and location more than compensates for this. Hotel is above the berjaya times mall. Mall is far from fancy but contains all the basic necessities, i.e. countless restos of all kinds, starbucks, dome, middle... more

During the first week we stayed there I guess our sleep was disturbed half of that time by the noises coming from adjoining rooms. And those noises were definately adult in nature, never before 2 am and always continuing through till 8 or 9 in the morning. There is a nightclub close by and that's where a lot of the... more

Myself and two colleagues stayed her for 10 days on a business trip. For us it was perfect as the customer was on the other side of the shopping mall and during the first few days we did not need to leave the complex. I found the location peffect, in the so called golden triangle and with a monrail stop... more

It's definitely NOT 5-star!! For a start, the rooms are poorly maintained. The airconditioning in the room was inadequate. I couldn't feel any air coming out of the vent?? The door handles were about to come off?? The breakfast was limited for a so-called 5-star hotel. I've seen 4 star hotels with better. The staff at the reception Sheba promised... more

I was a bit confused when I first made my booking for Berjaya. I read the reviews here and there and mostly not good. But then again, all my friends who have stayed there recommend this hotel to me. Since I got quite a good rate (198MYR/night - less than USD60), we decided to stay there. So, there I was,... more

Stayed there in Sept 07 for ten nights. Experience was average with a standard room. I would not rate it more than 3 stars. The service was good and hotel staff were polite and helped out where necessary. They did on one occasion give me a key for an occupied room. When I entered, the couple sleeping freaked out, no... more