Having stayed at the Hilton and Grand Millenium on previous visits I knew the Impianna wasn't expected to be in the same league. I was pleasantly surprised. The location was great - 5Mins walk to KLCC and lively bars. The hotel was clean,tidy and the staff were very friendly. The only slight downside was the wooden floors. You could hear... more

I stayed with my family for 3 days at Impiana KLCC during the month of January-2008 I would recommend this hotel to everbody.Spread of Buffet is good,service is excellent and located at the heart of the city with a great view of World famous Petronas Twin Towers.My family and i had a great time and its one of the best... more

My room, a deluxe king, was very spacious and more importantly, clean since the floors are wooden. One problem though was that if the person in the room above walks around with shoes, it is amplified through the wooden floors! The walls aren't the thickest either and I could hear the woman next door speaking on her mobile once. I... more

We stayed at the Impiana for two nights, and really enjoyed it. The location is great, and the pool was fantastic after a hot day. The staff were generally very helpful and prompt, and the buffet breakfast was huge and varied. We has one little problem with the shower nozzle, but managed to get is fixed without much ado. Overall,... more

I stayed in IMPIANA KLCC from 26 April 2008 to 27 April 2008. Having plenty of website that offer the best deal I decided to book via the hotel website thinking that it would be more accurate since I deal with the hotel itself. Well, these is what I soon find out:- 1. When I arrived, my reservation was not... more

We stayed here over 2 occasions- once for 4days from UK, then after Penang and Ipoh. Front desk seems to constantly have a problem, can't find our bookings/reservations. They mix up all our names- first, middle surnames etc. Rooms have no views, though views have been promised. Front desk should be & have to be more on the ball. Breakfast... more

This hotel does not deserve your money. Service is unprofessional and stressful. Dishonest front desk manager tried to pass off a smoking room as non-smoking. Other staff laugh in your face when they manage to overcharge you for unlabeled room "minibar" items. Male service staff are constantly checking out the western women. Gross and unsettling. Can't even enjoy their pool... more

We stayed here two nights: April 2nd and April 5th. The front desk staff were not very friendly, in fact, one woman was quite rude. Concierge staff were quite friendly. On both stays we had to request housekeeping to clean the toilets, they were dirty. Otherwise, the rooms are quite modern and generally clean. We booked both stays on the... more

I stayed here for business recently. Very central location, rooms pretty average, service generally good escpecially one of the conceirge - Alex? he had an american accent! however what is unforgiveable is that the shower had no hot water for the whole visit - despite my repeated requests that it be fixed - in hindsight I should have stamped my... more