We booked through the 800 number and were told we had the last smoking room available. However, when we arrived at 9am the smoking rooms were gone...hmmm. When the staff realized I would be in my jammies smoking by the pool, a room opened and we moved to it. That is what keeps the hotel from being above average. The... more

stayed last Sat night there - hotel is undergoing renovation - it needs it, but not in a bad way - the hotel is starting to look a little worn, but nothing terrible - just needs some smell things, like touch up on the paint job, and some renovation in the rooms - rooms starting to look a little outdated... more

This is the worst Embassy I have stayed. The airport shuttle service took over 1 hour and three calls to pick me up. Each call said they were on their way and would be there in 10 minutes or less. The hotel is only 5 minutes. I was given a free dinner coupon for my troubles, but the restaurant was... more

This hotel was wonderful! The hotel itself is beautiful, built around a lovely courtyard. The rooms were spacious and the beds were incredibly comfortable. The staff went above and beyond. I left my purse in the courtyard, and the waiter recognized it and returned it to me before I even realized I'd left it behind. The staff went out of... more

I was ready to write a long review of why this hotel is the grossest hotel I have ever stayed at in the Hilton chain, but apparently everyone else beat me to it. You should absolutely run from this place it is 14K nasty !!!! I cant believe that Hilton allows this place to keep its name on it. Enough... more

I don't even know where to began. I have stayed in over twenty Embassy suites over the last eleven Years. First of all We booked this room because it was about twenty dollars cheaper than the other hotels in the chain. I was a little nervous, but I had never stayed at a bad embassy. The web site doesn't mention... more

I live in northern Arizona about two hours away from Sky Harbor Airport,and my family and I always stay in a hotel the night before a flight. I have stayed in many airport hotels but will never stay here again. We arrived late in the evening and signed up for an early morning shuttle to the airport. The pool was... more

We are regular guests at various Embassy Suites and Hilton products. While the location is great, this one is a bust. The hotel is very dated and in need of a LOT of work. Very noisy, not only within the hotel, but the construction noise (even on the weekend) early in the morning. The bathrooms are very small and have... more

This used to be our go-to hotel for the night before we'd fly out of Phoenix, since it's handy to the airport and offers free breakfast. However, our most recent stay was a disappointment. Previously we'd had a room on the quieter side of the property. This time our bedroom window was next to a busy street. Traffic noise kept... more