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Embassy Suites Phoenix/Thomas Road

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 22 reviews
22 Reviews
5.0 of 5 stars
2
4.0 of 5 stars
5
3.0 of 5 stars
4
2.0 of 5 stars
6
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#96 of 160 hotels in Phoenix
Description: Four-story hotel with cream stucco exterior; landscaped courtyard; 2 mi to Biltmore Fashion Park & airport, 5 mi to downtown.
  • Address
    2333 East Thomas Road
    Phoenix, AZ 85016
Check Rates: $149 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3 of 5 stars Based on 22 traveler reviews
  • What to Expect:
    • 3 based on 15 reviews Rooms
    • 4 based on 13 reviews Service
    • 3 based on 15 reviews Value
    • 3 based on 15 reviews Cleanliness
    • 4 based on 5 reviews Pool
  • Recommended For:
    • 50% based on 15 reviews Older travelers
    • 50% based on 15 reviews Families with young children
    • 50% based on 15 reviews Families with teenagers
    • 40% based on 15 reviews Young singles
    • 20% based on 15 reviews An amazing honeymoon

Reviews of Embassy Suites Phoenix/Thomas Road

( 1-10 of 22 )
2 of 5 stars
Detroit, MI
Apr 9, 2008
0/1 found this review helpful

Did not expect an Embassy Suites to be so.....crummy (at $219/night). There is a sign in the lobby telling us how "excited" they are to announce renovations but I think "demolition" might be needed. The place is old--with lots of new, yellow (ugh) paint, but old nonetheless. My room was large (as expected) and had plenty of desk space (necessary... more

4 of 5 stars
Los Angeles
Mar 31, 2008
1/1 found this review helpful

Having booked this room awhile back without checking Tripadvisor first, I was dismayed when I finally read the reviews last week before our trip. Since it was too late to change anything we went ahead with out plans to stay at this hotel. We found that, yes, it's in an older neighborhood that is a bit run down in places.... more

2 of 5 stars
Washington DC, District of Columbia
Mar 13, 2008

It's actually a motel, and is located in a dangerous area. The motel is quite old and in need of a major overhaul or tear down. There was an airport shuttle and the staff was friendly and helpful. When I arrived it was 81 degrees, the hotel controls the heat/air for the entire building, the individual users can't. They didn't... more

Oct 30, 2007
2/3 found this review helpful

This is by far the worst hotel we've ever seen. SO much so that we left. It was dirty, rundown, and old, with mismatched and dirty furnishings. It's got a motel feel to it, with rooms opening to the outside center open courtyard and railings eveywhere you look, very dangerous set up for small children. We could not believe it... more

3 of 5 stars
Vancouver, BC
Mar 27, 2007
1/2 found this review helpful

Yes, it's older, but there's a lot to like about this Embassy Suites property. We like the self-catering possibilities, with a microwave oven and fridge in the room and a gas barbecue available, dining in is easy (housekeeping provides dishes). The pool is well laid out for sun and shade. Custom-cooked breakfast and "happy hour" are included in the price.... more

Feb 25, 2007
2/3 found this review helpful

I had a wonderful stay at the Embassy Suites! They overdeliver with a wonderful full, fresh, variety breakfast, served with great service, and a comfortable atmosphere! We had grapefruit trees outside our suites patio, I loved the fire lights at night, and the oversized-tile whirlpool! An excellent hotel, and free shuttle service which was a wonderfully convenient courtesy for our... more

3 of 5 stars
campbell river
Feb 21, 2007
2/2 found this review helpful

I find it hard to understand how Hilton can justify charging $10 per day for in suite WIFI access when hotels charging less than a third the daily rate include it for nothing more

4 of 5 stars
Albuquerque, New Mexico
Jan 23, 2006
6/7 found this review helpful

The hotel is older, but the service was great, the bed was comfortable and I couldn't hear a thing outside of my room. The hotel was very busy for the marathon occurring throughout the the town. Even with a full house, the service at the breakfast station was pleasant and fast. If you are used to other Embassy's you will... more

Jan 21, 2006
7/7 found this review helpful

Coming to the Embassy Suites, I immediately noticed I wasn't in Kansas anymore-- the surrounding area is less than desireable. I travelled alone to Phoenix to run the Rock N Roll Marathon Jan 13-16 and had a great trip. The hotel was nice, despite the neighborhood, and there was security on the premises. I didn't feel unsafe on the property.... more

Oct 7, 2005
4/6 found this review helpful

Questionable area with poor parking lot. Rooms are worn and dirty. The showers do work SOMETIMES. The restaurant is not worth it and the happy hour is too cramped in the bar. The breakfast is very good and the cooks are the best employees there. Too many other hotels in the area to stay here. The 44th street Embassy Suites... more

Reviews of Embassy Suites Phoenix/Thomas Road

( 1-10 of 22 )
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Embassy Suites Phoenix/Thomas Road Address

2333 East Thomas Road, Phoenix, AZ 85016