The apartment we stayed in was on the ground floor. bit out of the way which didnt make us feel safe. Like the other person said yes you can here EVERYTHING that is going on outside or next door. It was very dated inside, we found a dead cockroach in the kitchen cupboard. The patio doors were not safe, you... more

We booked this holiday as a budget of under £300 and a weeks get away in the sun. We all thought we had that and had a real good week. Having read the previous review about the cockroaches and the ants, the cats making noises, I can honestly say we never experienced any of that. What we did experience was... more

Me and my boyfriend are back from staying in Neptuno apartments. The apartments were fine and liveable for a week what do people expect when they go and book a cheap hol they all knew it was going to be a 3 key the food was ok i loved the pool the really only down fall was we had to... more

My wife and I needed a break in the sun... at fairly short notice. As we hadn't ever been to Tenerife, we booked a week through a well known Irish travel agent. Everything went fine until we arrived at the hotel. There was just one staff member at reception to process about forty or more guests..far far too slow and... more

Tipp Tourist Having read all the reviews here before we booked we had a fair idea what to expect.We were the only ones booking in at the time we arrived so no probs here.Initial impressions of the apt was very spacious, large balcony with lovely sea view.No cockroaches but plenty of ants, though they had left a can of ant... more

Arrived at the neptuno and within 5 minutes we were in our rooms, which was fantastic with having a 2yr old with us. what a surprise to find a fanatastic clean masssive apartment when we had only paid 430 pounds for 12 nights which included xmas and new year. very clean, infact never saw 1 roach throughout our whole stay.... more

Me and my husband stayed in the Neptuno for 1 week from the 23rd of Dec, we had been recommended this place to stay and considering we were never in Tenerife before we just went ahead and booked it, we ended up paying double the normal price as it was christmas week which was so not worth it!!!!!! The staff... more

This has to be the worse place i have ever stayed ,it was a last minute holiday it was cheap but we still expected it to be ok .especially as we booked through a travel agents, how they have it in there brochure i am absouloutley shocked .they must have sent their last rep out there in 1978, it is... more

Just back from two weeks, we were very dissapointed with the stay appartments were fine one bar in use as the other one called the tavern smelt of one big toilet it was disgusting. The only way around is to get taxis all the time, the food was good and the staff were very nice pool area was fine, but... more