My husband and I stayed here for three miserable, sleepless nights. Not only was our room next to the banks of elevators (so that we could hear them every time they moved), but the room next door to us was occupied by an army of teenaged girls -- members of a sports team that was attending a conference. The girls... more

Overall we had a great experience. We had an issue with losing some medical equipment on a flight and one of the concierge staff actually ran out to a local store and brought us the equipment we needed. Truly above and beyond service. That being said, the room was not all that great. I've stayed in much cheaper hotels with... more

We returned to the Renaissance for our third time in June and were very pleased once again. The hotel has updated the pool area and the rooms since our last visit. We were greeted promptly on arrival and given an upgrade to the pool view corner room, a much larger room than standard. The staff were quick to bring us... more

This hotel is fantastic. The standard rooms are excellent, I think recently renovated, very comfortable and well laid out. Fab bathroom. The swimming pool is excellent, but only frequented by us in the very late afternoon when the outdoor heat was slightly on the wane. We booked a package that should have included strawberries and champagne on arrival. We didnt... more

We stayed in this hotel about 8 years ago and loved it so i was hoping nothing had changed in the intervening years. The rooms have been recently refurbished and are in my opinion very nicely done not too mention very spacious with good in room amenities. The hotel has a nicely manicured feel to it as well as a... more

Staying at the Renaissance Esmeralda was a great experience. Although, this is one of the larger hotels in the area, it doesn’t feel “big”. They have done an excellent job of creating an intimate and elegant environment without making it uncomfortable or stuffy. From valet staff to lobby receptions to waiters, everyone is accommodating and pleasant without being annoying. The... more

very nice hotel, excellent service, pleasant staff, only set back was it was miles from anywhere more

We arrived for check-in at approximately midnight after traveling for 18 hours from the East Coast. Naturally, we were anxious to get to a room. Although we were armed with a reservation confirmation we were told no room was available and were referred to the JW Marriott. Upon arriving at that hotel we were confronted with a lobby that was... more

It was so nice to pull up on the front drive and be greeted quickly and assisted with my bags. My husband and I just drove in from San Diego with our 3 month old and needed to move quickly! When we approached the front desk we were given a cool refreshing beverage. Again,,,just what we needed. We were checked... more